Warehouse Lead - Returns

Job Title
Returns Lead

Job Overview
Responsibilities of the Returns Lead include:

• Understand all inbound Returns Dock processes including but not limited to:
  • REF Inspect process
  • RTV Bedding process
  • Yard Maintenance process
  • Material Handling standards
  • STO process

• Communicate with Yard Staff regarding trailer needs and movements and assess quality/safety of return trailer loading
• Maintain media file storage for follow-up
• Complete returns dock  administrative duties:
  • Enter and maintain trailer/trailer quality information in SharePoint; load bar/load strap inventory reporting; chair box return/condition of boxes; accuracy of depot reporting; transfer of information from Guard Staff/Yard Staff to SharePoint
  • Enter trailer status (Processed, Not Yet Arrived, To Be Unloaded)
  • Correct any trailer discrepancy information received from other sources
• Understand all staging areas and disposition codes to ensure that staff is following processes established for the staging of returning product
• Support and facilitate training (and cross training) of all employees
• Coordinate with other Operations Departments to identify and isolate special merchandise on trailers as needed for customer issue resolution, QC or reporting
• Communicate with Returns management staff to identify issues, recognize trends and patterns in Operations process, and work with Returns Management/Returns QC to develop improvements
• Coordinate with Returns Operations staff to ensure all merchandise is in clean condition and dock/floor space is utilized efficiently and safely
• Decision Making Responsibilities:
  • All decision-making responsibilities are under the direct supervision of the Returns Supervisor.  Work is performed within standard policies and procedures with some opportunity for un-reviewed decision making
• All other duties as assigned

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Knowledge and understanding of distribution center and warehouse operations.
• Strong leadership skills and capabilities.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Word, Excel, SAP and Red Prairie.
• Strong attention to detail and ability to recognize trends or patterns in productivity data.
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Compensation

• Starting hourly pay at $21.00 - $24.00/hour (Based on experience)

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates e