Fraud Manager (all genders)

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Job Description

We are currently looking for a Fraud Manager (all genders) to join our team in Munich.
In this role you are responsible for the day to day running of the fraud systems internally and with our partners. Furthermore, you have a leading role in the development of the department and will be key to achieving companywide initiatives.
To accomplish your mission, you use your analytical passion as well as your excellent stakeholder management & communication skills.

Your key responsibilities:

• Incident Management – You respond to fraud incidents promptly, conduct investigations, coordinate companywide response, report findings, and implement preventive measures to avoid recurrence.
• Fraud Detection and Prevention – You work with third party and in house detection tools to detect and prevent fraudulent activities across various channels.
• Risk Assessment – You conduct risk assessment for new products and features and develop strategies to mitigate potential risk.
• Data Analysis – you cultivate data resources to identify and quantify fraud trends.
• Stakeholder Communication – you build and maintain relationships with internal stakeholders.
• Reporting and Documentation – you prepare and present reports on fraud incidents, trends, and risk assessments to senior management and relevant departments.
• Managing systems – you configure and test fraud tools to optimize risk vs performance.

Qualifications

• You have relevant professional experience in a similar role.
• Your analytical skills are demonstrated by your mastery of analytical tools to solve real world problems.
• Extensive experience in analysis and reporting using industry standard software e.g., SQL, Tableau, Excel, PowerBI.
• Ability to communicate specialist knowledge with other teams and senior management.

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely or face-to-face at the office.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
✈️ 28 vacation days and days off on 24th and 31st of December
🏋️ Corporate rates at a local gym chain (Body & Soul)
📱 Company mobile phone for work and personal use

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.