Training Specialist

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Position Summary:

This position is responsible for assisting management with the design, implementation, and assessment for compliance training programs and organizational growth strategies within the company.

Primary Duties and Responsibilities: includes but not limited to:

• Evaluates current department training programs and standard operating procedures
• Maintains accurate department training records in a centralized digital location
• Updates departmental training materials to meet company standards
• Tracks training completion rates and compliance across all departments
• Develops and implements flexible training programs that  are designed to support organizational growth strategies
• Monitors e-learning modules that complement in-person training sessions
• Coordinates logistics for external certifications or professional development programs
• Maintains and develops surveys using professional design techniques to accurately capture both quantitative and qualitative data
• Collects and analyzes training and guest experience outcomes to make data-driven recommendations for training improvements
• Develops and maintains training data  to monitor key organizational metrics
• Supports the company summer internship program by scheduling events, creating capstone projects for interns, and facilitating day-of activities
• Collaborates with the Mohegan Corporate Team on enterprise initiatives (i.e. enterprise job shadowing program, Corporate training programs)

Secondary Duties and Responsibilities:

• Assists with administrative tasks associated with company training
• Assists in the development of training within departments
• Assesses and evaluates department Trainers on a consistent basis
• Ensures all departmental training programs include a guest service component
• Evaluates department policies and procedures to identify ways to streamline
• Supports special projects related to service enhancement and employee engagement
• Provides feedback to management on training effectiveness and recommend updates to programs.

Minimum Education and Qualifications:

• Bachelors’ Degree in Human Resources or a related field
• Two years of experience developing training content, training delivery, evaluation and tracking
• Two years of experience collaborating with various departments within a company to drive organizational change is preferred
• Two years of experience performing data analytics
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills.
• Strong presentation skills
• Intermediate knowledge of Microsoft Word, PowerPoint, Outlook, and Teams
• Advanced knowledge of Microsoft Excel
• In lieu of a degree, six years of the previously mentioned experiences may be considered

Competencies:  Incumbent will master the following competencies while in this position:

• Ability to collaborate with department Trainers and Supervisors
• Knowledge of the Mohegan Tribal Employment Right Ordinance (TERO) as it relates to employment

Training Requirements:

• Must complete all appropriate Human Resources Training courses
• General understanding of the software and systems used by the various department Trainers and Supervisors
• Knowledge of various department policies and procedures
• SMART Certification

               

Physical Demands and Work Environment:

• Must be able to sit in front of a computer for extended periods of time
• Must be able to walk, stand, sit, bend and stretch for extended periods of time
• Must be able to lift 50 lbs.
• Must be able to work various shifts and flexible hours, including weekends and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a d