Product Coordinator/Sr Product Coordinator, Technology Products

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Product Coordinator/Sr Product Coordinator, Technology Products is part of the Contact Center Technology Product Management team within the Customer Experience organization.
• This role focuses on product support for solutions development and maintenance, including research, troubleshooting, process mapping, and analysis that supports and informs product solutioning, decisions, prioritization, and roadmaps. Additionally, this role will support an operational function managing paper voucher issuance and redemption as well as support for solution development across various teams that will eliminate the remaining dependencies on that form of credit.
• If you like to research, analyze, fix, improve, support, and always be working yourself out of the current challenge so that you can take on the next one… then this job is for you!

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

 

• Triage product issues to help inform the product backlog
• Bug/ defect testing and research
• Provide tactical support and ad-hoc research for product that supports the product strategy
• Identify concerns and researches solutions
• Engage with frontline leaders and team members to solicit and incorporate feedback into product planning
• Provide quantitative and/or qualitative analysis and insights to inform product backlog prioritization
• Support product playbacks with an emphasis on product metrics
• Conduct product meetings: completes product tracking/ analysis reports; reports to management and business owners regarding product progress, issues, and risks
• Partner with business, IT, and leadership to facilitate product success
• Review and support test data, test plan, and test scenarios
• Develop and maintain business rules for the product
• Ability to work across time zones as needed

All you'll need for success

 

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in technology, business, aviation management, communications, or relates fields
• 2+ years of relevant work experience

 

Preferred Qualifications- Education & Prior Job Experience

• 3 years of relevant industry experience 

 

Skills, Licenses & Certifications

• Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools
• Ability to conceptualize, create and present analyses and strategies to all levels of leadership
• Knowledge of Cognos, Mosaic, Tableau, etc
• Ability to effectively interact with all levels of employees
• Ability to build strong consensus and achieve results as a team
• Ability to think critically/ analytically and draw meaningful conclusion from large datasets
• Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
• Knowledge of corporate policies and operational processes and procedures 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Healt