Inside Sales Representative

Viessmann is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort

We are seeking an Inside Sales Representative that will support the outside and inside sales network to achieve Viessmann-US sales objectives in a proactive and professional manner.

This role may sit in the Central/Eastern time zones.  Preference will be given to candidates who sit in Warwick, RI metro area.

Essential Duties and Responsibilities

• Support Viessmann customers, staff, sales representatives, wholesalers, and contractors to further increase sales and create world class customer experience.

• Responsible for the proper entry, maintenance, and close out of all required Sales Order variants for assigned territory in the Enterprise Resource Planning software.

• Identify and establish tools for customers to efficiently interface with Viessmann.

• Advise on product selection and list price quote generation.

• Facilitate and coordinate all inquiries on RGAs, credits, status updates, training, etc appropriate departments.

• Liaise with customers and staff to resolve order issues in a timely manner.

• Greet walk-in customers in a professional manner, answering questions about the Viessmann product lines.

• Participate in continuous learning and Viessmann Academy training.

• Travel to trade shows, and wholesale accounts as needed.

• Extraordinary and additional tasks as required during the course of the business year.

Required Qualifications

• High school diploma or GED.

• 2+ years of customer service experience in a high-volume setting or sales/retail sales experience.

• Valid Driver’s license. 

• Ability to travel up to 10%.

Preferred Qualifications

• Experience in an Inside Sales or sales support role.

• Experience in general construction, equipment wholesale, or project / account coordination will be preferred.

• Working knowledge of construction management & industry practices is an asset.

• Strong analytical, organizational, and problem solving skills.

• Strong MS Office / G-Suite skills.

• Ability to quickly learn new and specialized software.

• Proficiency with SAP business enterprise / ERP software is an asset

• Excellent interpersonal as well as verbal and written communication skills.

• Customer service oriented, willingness to take initiative, and a developed sense of urgency - and all with a good sense of humor.