Restaurant Network Product Delivery Manager

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

Reporting to the Restaurant Network Product Director and working closely with the entire GTIO team, our global markets and partners, the Restaurant Network Product Delivery Manager will manage all delivery aspects of the Restaurant Network Product.  Responsible for ensuring a quality, reliable, best-in-class product is successfully delivered to our markets.

Accountabilities & Responsibilities:

• Responsible for delivering the Restaurant Network Product comprising of several Network Platforms, including SD-WAN, MPLS, Internet, Fiber Ring, Fiber Cross-connect, Site-to-Site VPN, LAN and WLAN (Juniper, Meraki, Aruba and Cisco).
• Drive Product adoption as the focal point for customer engagement and deployment roadmap planning
• Facilitate the deployment of the Product to internal customer’s new sites through managed service providers
• Deliver operational excellence and continual service improvement of the Product through:
  • Intake and change review, planning and approval
  • Major Incident representation and partner guidance to reduce business impact of P1 incidents, managing stakeholder expectations
  • Incident retrospective and Problem Management
  • Partner management to drive reductions in MTTR and incident counts
• Seek network platform integration and automation opportunities, supporting the Restaurant Network Platform Manager and Restaurant Network Architect with customer feedback and operational insights  
• Manage product backlog, lead sprint deliveries and facilitate Agile/Scrum ceremonies.
• Facilitate customer feedback and drive customer satisfaction improvement
• Financial management (Budgeting and Forecasting), and accurate customer chargebacks
• Develop and implement strategies to optimize telecom expense management, ensuring cost-effective solutions across all sites.
• Collaborate with vendors to negotiate and manage contracts related to Fiber, High-Speed Internet, and other telecom services.
• Monitor and analyze telecom usage data to identify cost-saving opportunities and ensure alignment with budget forecasts.
• Ensure compliance with company policies and industry regulations for all telecom and high-speed internet services.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860 - $143,900/ per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Strong analytical skills to critically evaluate information gathered from multiple sources.
• Ability to manage stakeholder expectations and resolve conflict.
• Ability to manage vendors/partners and drive results.
• Ability to validate data obtained via other techniques and expose new areas for elicitation.
• Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business-friendly language.
• Ability to understand business challenges, drive process improvements and translate into solutions.
• Detail-oriented, wi