Warranty Technician

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

 

At Airtron, an NRG owned company, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.

Job Summary: 

 

• The Warranty Technician will deliver exceptional HVAC service and maintenance on residential heating and air conditioning systems under the direction of the HVAC Service Supervisor and Operations Management to ensure all work is performed correctly.

 

Essential Duties/Responsibilities*:

 

• Maintain and repair heating and air equipment.
• Inspect and maintain ducting and company materials/equipment within a serviceable condition.
• Identify, wire, and start-up complete residential systems.
• Troubleshoot, recommend, and resolve/repair all issues to keep equipment functioning properly.
• May perform start-ups, testing & recording results for each system during start-up to ensure the system is functioning properly.
• Perform proper inspection of system and inform dispatch/customer of any outstanding concerns.
• Explain each service and repair performed to dispatch/customer.
• Directly coordinate with office for day-to-day work schedule.
• Facilitates order for all parts required for appointments and ensure preparedness for the day of service.
• Transport parts, materials and tools to the job site and provide proper accounting of assigned items.
• Completes all paperwork/tablet neatly and timely as required
• Debrief all service(s) provided with dispatch/customer after each service call with respective documentation.
• Inspection of area for cleanliness after job completion.
• Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
• Abiding by ALL company standards of performance and code of ethics.
• Maintaining a courteous demeanor with all customers and associates.
• Ensure all foot ware has protective floor savers while working in client homes.
• Follows safety policies and procedures.
• Other duties as assigned.

 

* Duties may vary by location.

 

Minimum Requirements:

 

• High school diploma or GED
• 1+ HVAC service experience
• EPA Certification
• Solder/Brazing skills
• Good verbal and written communication skills

• Must be able to communicate in English effectively, both verbally and in writing
• Beginner computing skills and able to use a computer, laptop or tablet.
• Basic proficiency in navigating the internet and email software such as Microsoft Outlook
• Valid driver's license required
• Ability to work overtime with little notice; weekend hours may occasionally be required

 

Preferred Qualifications:

 

• HVAC trade school certification