Program Manager - Hospitality Industry Expert - Commerce & Omni Channel Domain

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About the Job You're Considering

The Program Manager will lead high‑impact initiatives across the Commerce and Omni‑Channel ecosystem within the Hospitality and Cruise industries, focusing on digital commerce transformation, guest experience enhancement, and modernization of on‑property and onboard technologies. This role is responsible for driving end‑to‑end delivery of programs that unify digital and physical guest interactions spanning booking engines, mobile apps, loyalty platforms, property and shipboard systems, and partner channels; to create seamless, revenue‑generating, guest‑centric journeys.

Program Managers collaborates closely with Product, Engineering, Operations, Revenue Management, Guest Experience, Marketing, and Commercial teams to shape and execute multi‑year roadmaps. These initiatives strengthen revenue performance, streamline hotel and fleet operations, and elevate digital and on‑site guest experiences across properties and ships.   Individual will be responsible for overseeing cross‑functional workstreams, manages risks and dependencies, ensures clear communication with stakeholders, and drives alignment across diverse teams including corporate, property-level, and shipboard stakeholders. They apply deep knowledge of hospitality and cruise operations to guide program decisions and ensure solutions meet the unique needs of global hospitality environments. Through strong leadership, structured delivery, and outcome‑focused execution, the Managing Project Manager ensures programs meet their objectives and deliver measurable business and guest‑experience impact.

Your Skills and Experience

• Bachelors Degree 
• 8 to 12 + years of program or project management experience, within hospitality, cruise, travel, retail, or global commerce environments.
• Demonstrated success delivering large scale digital commerce or omni channel initiatives.
• Strong understanding of hospitality and cruise operational systems including PMS, CRS, POS, RMS, loyalty and CRM platforms, and onboard experience systems.
• Proven ability to lead complex, multi stakeholder enterprise programs across both technical and operational domains.
• Exceptional communication, executive level presentation, and leadership capabilities.
• Strong analytical, organizational, and problem solving skills.
• Experience with cloud based commerce, booking, or guest experience platforms such as Oracle Hospitality, Agilysys, Shiji, NCR, Amadeus, Sabre, Salesforce Commerce, or Adobe Commerce.
• PMP, PgMP, Agile or Scrum certifications preferred.
• Experience within multi property hotel portfolios, cruise lines, branded hospitality groups, or global travel organizations.

The base compensation range for this role in the posted location is: $101,300 - $250,640

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave