Customer Assistance Manager (Tampa, FL)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved! 

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. 

WE ARE: A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business. 

YOU ARE: An asset management Rockstar who loves leading others to provide a world class customer experience through efficient collection efforts and management. This position will actively lead and manage 5-10 field-based Customer Assistance Representatives (C.A.R.) – Ops Drivers within an assigned region. The ideal candidate will provide training and place the highest emphasis on exceptional customer service and professionalism. 

OUR DAY-TO-DAY: 

• Ensure regional operations and logistics are efficient and effective 

• Evaluate team performance, coach, train and address performance opportunities 

• Analyze performance trends to identify ways to maximize results 

• Provide professional and courteous service to customers, regardless of circumstances 

• Roll-up your sleeves and perform C.A.R. duties with the team when the need arises 

• Off-load merchandise returns and assist with collections support as needed 

• Sit or stand, bend, push/pull, climb and reach  

• This position requires up to 75% travel to customers' residences.  

YOU’LL BRING: 

• High School Diploma or GED required 

• Bilingual (English/Spanish Fluency) is a strong plus, but not required  

• Must be at least 21 years old 

• A valid driver’s license and a driving record that meets company standards are required. A company vehicle will be provided for business travel. 

• Must have prior management and collections experience