Clinical Systems Manager - United States

The Clinical Systems Manager will lead the implementation, optimization, and ongoing management of our cloud-based EHR clinical platform, including AI-powered documentation tools (ScribeIQ and ScribeIQ +). This role serves as the critical bridge between clinical operations, IT infrastructure, and business objectives, ensuring the system enhances clinical workflows, improves documentation quality, and supports organizational growth.

Responsibilities:

System Implementation & Management

- Lead the deployment and configuration of the cloud-based EHR system across all clinical departments

- Oversee the integration and optimization of ScribeIQ and ScribeIQ+ AI documentation tools

- Manage system upgrades, patches, and cloud infrastructure maintenance

- Develop and maintain system documentation, workflows, and standard operating procedures

- Ensure system security, HIPAA compliance, and data integrity

- Implementation/support of other integrated software and workflows – Care Cloud, Fox Trax, HEP.

- Oversee system table maintenance procedures to ensure accuracy

- Change management for system configuration, including change tracking, testing, and documentation

Clinical Operations Support

- Collaborate with clinical leadership to optimize workflows and documentation practice

- Configure clinical templates, forms, and AI scribing protocols to match specialty-specific needs

- Train clinical staff on system functionality and AI-assisted documentation best practices

- Monitor AI output quality and accuracy, implementing feedback loops for continuous improvement

- Support clinical staff in troubleshooting and resolving system issues

Business & Analytics 

- Generate reports and analytics to support clinical operations, billing, and compliance

- Track system adoption metrics and identify opportunities for improved utilization

- Support revenue cycle management through accurate clinical documentation and coding

- Collaborate with billing teams to ensure proper charge capture and claim submission

- Develop dashboards and KPIs to measure system effectiveness and ROI

Cross-Functional Leadership 

- Serve as primary liaison between clinical staff, IT department, and EHR vendor support

- Lead cross-functional meetings to address system enhancements and issue resolution

- Manage vendor relationships and service level agreements

- Participate in strategic planning for technology expansion and system enhancements

Requirements:

- Bachelor's degree in health information management, Healthcare Administration, Nursing, or related field

- Master's degree in health informatics, Healthcare IT, or MBA preferred

- Travel to multiple clinical locations as needed (up to 25%)

- Epic, Cerner, or other major EHR system experience

- Project Management Professional (PMP) or similar certification

- RHIA, RHIT, CCS, or other HIM certification

- Experience in multi-site or enterprise healthcare organization

- Background in physical medicine, rehabilitation, or therapy services

- Raintree System Experience - 3+ years of hands-on experience with Raintree PM/EMR systems (administrator or super-user level) preferred

- Cloud Technology - Understanding of cloud-based healthcare systems, including security, access management, and data migration

- AI/ML Fundamentals Knowledge of AI-assisted clinical documentation tools; direct experience with ScribeIQ, ScribeIQ+, or similar ambient AI scribes strongly preferred

- Healthcare IT Systems - Experience with EMR/EHR systems, practice management software, and clinical workflow

- Integration Skills - Understanding of HL7, FHIR, APIs, and healthcare system interoperability

- Technical Troubleshooting - Strong analytical and problem-solving skills for complex system issues

- Software Proficiency - Advanced skills in Microsoft Office Suite, reporting tools, and database management

Clinical/Healthcare Requirements

- Clinical Background - Minimum 5 years of experience in healthcare delivery settings (physical therapy, occupational therapy, speech therapy, or related rehabilitation specialties preferred)

- Clinical Documentation - Deep understanding of clinical documentation requirements, medical terminology, and CPT/ICD-10 coding

- Regulatory Knowledge - Strong knowledge of HIPAA, meaningful use, clinical quality measures, and healthcare compliance requirement

- Workflow Optimization - Proven ability to analyze and improve clinical