Senior People Operations Generalist

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! We are looking for an experienced and strategic Senior People Operations Generalist to join our dynamic People Team. In this role, you will be a key driver of operational excellence, ensuring our people programs and processes are efficient, scalable, and aligned with business goals. You will play a pivotal role in enhancing the overall employee experience by streamlining workflows and implementing best-in-class people practices—all while ensuring GoFundMe continues to be a place where great people come to do the best work of their lives. If you are passionate about building seamless people operations that empower employees and create a positive workplace culture, we’d love to hear from you!

The job…

People Operations & Compliance:

• Own and enhance core global People Operations processes, policies, and programs to optimize efficiency and employee experience in partnership with our People Partner and Total Rewards & Analytics teams.
• Act as the first point of contact for global HR-related inquiries, triaging and resolving employee requests via our internal help desk system.
• Manage and continuously improve onboarding and offboarding processes, including leading new hire onboarding sessions and exit interviews, ensuring a seamless experience for employees and managers.
• Maintain and update employee records, benefits systems, and documentation with a strong commitment to confidentiality, data security, and compliance.
• Ensure compliance and stay up to date with employment laws, regulations, and internal policies across multiple geographies globally and proactively address regulatory updates.
• Assist in launching and managing mandatory people operations compliance training, such as anti-harassment and discrimination, employee handbook acknowledgement, etc.

Performance Management & Engagement:

• Lead the company-wide performance management process, overseeing the end-to-end review cycle, coordinating key milestones, ensuring alignment with business goals and supporting communication plans effectively. 
• Ensure alignment with key stakeholders, lead trainings, support calibrations, and retrospectives. 
• Manage employee engagement surveys, including the annual engagement survey and ad-hoc pulse surveys. Analyze results and collaborate with People Partners to develop and implement action plans.
• Enhance our efforts in creating a culture of ongoing feedback by supporting current programs and optimizing our performance management and engagement system, Culture Amp.

Benefits & Leave Management:

• Serve as a key point of contact for benefit related matters and support our Benefits Manager and external benefit partners in all aspects of our Global Benefit and Wellbeing programs.
• Independently manages Leaves and Accommodations program, leveraging sound judgment to ensure compliance and a positive employee experience. 
• Administer the leave management system for leave tracking, run LOA intake meetings, provides return-to-work support and maintain records in accordance to established guidelines and compliance requirements 
• Help manage the Benefit Administration system, accurately processing QLE, EOIs, and ensure accurate data in alignment with established processes. 
• Assist with Workers’ Compensation management, claims, and employee support.
• Support wellbeing programs to promote employee health and engagement.
• Maintain a benefits calendar and ensure ongoing employee communications and intranet updates regarding benefits and wellness initiatives.

Collaboration & General Team Support:

• Provide proactive, strategic, and operational support to People Partners across various HR functions.
• Support and lead people-related projects or initiatives, including international expansion, workforce planning, policy updates, and organizational development change.
• Become proficient in our people data tools (Paylocity, Cul