Employment Type:

Full time

Shift:

Day Shift

Description:

Call Center Senior Registration Associate - Rensselaer - FT - DAYS

If you are looking for a Senior Registration position in a Call Center, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located in person at 295 Valley View Blvd Rensselaer, NY.

Position Highlights:
Quality of Life: Where career opportunities and quality of life converge
Advancement: Strong orientation program, generous tuition allowance and career development
Work/Life: Office Hours, Monday - Friday

What you will do:
The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients’; therefore, we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

• Answer incoming calls and schedule appointments in accordance with set protocol
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Data entry of new patient information into computer system
• Attend mandatory training sessions to stay updated on policy changes
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations. 
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What you will need:

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range: $18.50 - $23.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.