Account Customer Service Coordinator II

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Job Description:

• Pay Type: Weekly
• Annual Salary Pay: $23 per hour
• Schedule: M – F 7am or 8am – 3:30 or 4:30pm .

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary
Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' "eyes and ears" in our warehouses and ensure that we are exceeding their expectations every day. They are responsible for supporting the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs as directed while working collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution.

Essential Functions

• Interact with clients and Customer Success Manager in resolving problems or issues.
• Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
• Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
• Cohesively work with internal SME(s) to resolve problems and/or support projects.
• Prepare various reports as required or any support document needed.
• Support and develop improvement initiatives in support of the Customer Success Manager.
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.
• Monitor quality.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Possesses a high degree of initiative
• Demonstrates analytical skills
• Demonstrates problem solving skillsDemonstrates initiative and problem solving skills
• Excellent interpretation of complex statistical data
• Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
• Demonstrates customer service skills
• Develops and delivers effective presentations (preferred)
• Excellent interpersonal skills
• Detail oriented and customer focus
• Possesses a high degree of initiative
• Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required

Qualifications

• Bachelor's degree required in Business, Logistics, Transportation.
• Two (2) years or more of industry related experience required
• Two (2) years or more Experience in fulfillment and logistics required
• Working knowledge of FBAP, TIS, ROL and TM systems. advanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required

Travel
None

DOT Regulated
None

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