Charge Off Specialist

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, this position calls for a motivated individual looking to contribute to a results-oriented and high performance team.  The position’s main focus is to provide settlement offers and payment plans for charged-off loans and deficiency balances to our customers.

In long, this position is responsible to:

• Generate customer contact for charged off and deficiency balance loans
• Negotiate an initial settlement offer and/or payment plan on remaining balances
• Provide excellent customer service to customers
• Maintain positive working relationships and communication with all operations groups
• Performs other related duties as assigned

So What Kind of Folks Are We Looking for?

• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves.
• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!
• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Quality decision maker. Good decisions are made based on knowledge.  We’ll need you to gather all the facts and take them all into consideration when making decisions.
• Positive emotional resilience. Problems will arise.  We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

The Specifics.

• High School Diploma or GED required
• Between 3 to 10 years of experience in collections, customer service, sales or retail industry.
• Must be comfortable working on site and have availability weekdays from 7am-5pm.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having yo