Patient Care Navigator

Salary Range: $25.56 - $38.08 Hourly

Location: HealthPoint Administration 955 Powell Ave SW, Renton, WA 98057

Position: Patient Care Navigator (Spanish Speaking Preferred)

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Compensation is dependent on skills and experience.

"HealthPoint is a proven leader in caring for patients with complex social, medical and behavioral needs throughout King County, WA. HealthPoint's Whole Care Program, based in Auburn, WA, was selected to become one of Washington's first Health Engagement Hubs serving people using drugs. As a Whole Care - Health Engagement Hub team we aim to provide a safe location for people using drugs to receive harm reduction, primary care, behavioral health and social services. Our interdisciplinary team works closely together and partners with patients and community organizations such as shelters, sober-living facilities, supportive housing organizations and the City of Auburn in this work. We meet patients in the clinic and in the community, wherever they feel most comfortable. This position will be a part of the Whole Care - Health Engagement Hub Team."

Your contribution to the team includes:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to problem solve using critical thinking skills, judgment abilities, visionary capabilities, and creativity as it relates to supporting HealthPoint’s MOUD program.
• Support and deliver MOUD program with an anti-oppression, harm reduction lens.
• Access the Washington State Prescription Drug Monitoring Program database as needed to support staff and patients.
• Collect pertinent data to support HealthPoint’s MOUD program and patient.
• Provide patients with resources to other community services including addiction, mental health and primary care as needed.
• Assess, document, and implement actions required to meet patients and their families social, emotional and support needs.
• Work with various families and groups as is required to provide supportive services.
• Work with patients of all ages, abilities, and life circumstances in varying and unpredictable situations.
• Demonstrate leadership ability and has experience and willingness to lead change.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
• Perform other duties as assigned by supervisor.

PATIENT ENGAGEMENT AND CARE NAVIGATION DUTIES AND RESPONSIBILITIES

• Provide outreach and harm reduction services to patients with opioid use disorder. Engages patients’ significant support systems. Activities include assessment of patient and families social, emotional and support needs, intake/admission, evaluation, triage, teaching, and monitoring of patients in our OUD program.
• Work with medical and BH providers to transition unstable OUD patients to higher levels of care within the community.
• Track and analyzes data related to patient population and develops a plan of action and monitors progress over time and initiates changes as needed.
• Track and analyze data related to the OUD program at HealthPoint.
• Assist in the management of OUD patients following established protocols and systems for disease management in collaboration with providers.
• Communicate with a multidisciplinary team (physicians, advanced practice clinicians, nurses, behavioral health consultants, etc.) as n