Lead Technical Product Manager, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

The opportunity:

The Lead Product Manager will play a critical role on our Product Management team working day to day with engineers and Client User Experience and Design teams to re-architect and re-platform our adjudication application. You will partner with engineers, architects, business owners and product management team members and key areas across the organization to bring ideas from inception to delivery. The ideal candidate is a seasoned product manager with healthcare experience is preferred and can demonstrate their curiosity and passion for helping our clients achieve lifetime financial security and live healthier lives.

How you will contribute:

• Solicit and gather information to categorize and prioritize user stories for the re-platform of adjudication systems modernization project.

• Serves as the bridge between stakeholders and the development team ensuring clarity, alignment and successful implementation of the product vision.

• Partner with CIOs, CTOs to ensure IT product alignment with organizational needs.

• Drive IT solutions through change management and training programs.

• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing

• Exhibit an understanding of core product concepts such as: strategic thinking, delivery, agile planning and design thinking

• Lead a team of engineers through backlog refinement, planning and estimation, and ongoing development by thoughtfully balancing customer needs with engineering capacity

• Be adaptive - based on business demand you may lead and mentor other product managers through the product life cycle, or at times work directly with a scrum team as the product owner managing the product backlog

• As the advocate for the product, you should demonstrate leadership qualities by making tough decisions, prioritizing tasks, and guiding the development team towards the common product goals.

• Maintain a prioritized and refined product backlog that supports the company’s goals and objectives

• Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation

• Work independently and apply leading product management skills, tools, practices, and techniques to all deliverables

• When necessary, work in conjunction with support teams to triage and assess production issues, perform impact analysis, and provide support to the engineering team to bring issues to resolution

• Be curious and data driven - contribute to the definition, data collection, and analysis of data for KPIs and product metrics in support of OKRs

• Be flexible and able to take on and master new topic areas quickly

• Be a team player with a strong work ethic and a desire to succeed

What you will bring with you:

• Proven experience with five or more years as a product manager, product owner or a similar role in software development  

• Bachelor's or Master’s degree in business management or technical field is preferred

• Experience in product backlog management using Agile methodologies.

• A deep understanding of healthcare claims adjudication systems claims process workflow such as Claim intake, pre-adjudication, adjudicat