Associate Customer Service Representative

This position participates in required training activities and learns product and system knowledge necessary to respond to Personal Lines related inquiries received from agents, agency staff, operations and customers. Focuses on providing outstanding, customer service while working diligently to meet customer needs. Strives to resolve on first call, with minimal effort required on the part of the customer thus providing the most customer value.

Position Compensation Range:

$25.00 - $31.25

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

We are hiring specifically for the locations listed below with a preference for candidates within a 50 mile radius:

Madison, WI, 53783

St Joseph, MO, 64507

Eden Prairie, MN,55343

Phoenix, AZ, 84034

The starting pay rate for this role is $25/hr

Primary Accountabilities
• Develops knowledge of systems and various application trainings associated with policy processing.
• Responds to basic inquiries from agents, agency staff & customers related to policies and accounts with supervision.
• Attends training and obtains licenses to acquire skills needed to transition to next level.
• Provides input on continuous process Improvement ideas for customer and agent support processes.
• Follows procedures and continuous process improvement standard work.

Specialized Knowledge & Skills Requirements
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated written and verbal communication skills
• Demonstrated typing/keyboarding skills (30 wpm)
• Demonstrated experience with various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
• Demonstrated math skills (multiplication, division, addition, subtraction).

License
• Not applicable.

Travel Requirements
• Up to 10%.

Physical Requirements
• Work that primarily involves sitting/standing.

Working Conditions
• Not applicable.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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