Navigation Coordinator-Patient Navigation and Business Services

General Information

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Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule Monday through Friday from 9:00am to 6:00pm Posted Date 03/04/2025 Salary Range: $29.42 - 42.14 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 22674

Primary Duties and Responsibilities

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As our Navigation Coordinator, you will serve as first point of contact and facilitate access to care for patients who seek medical care from UCLA Health by processing inquiries and converting them to patients for UCLA Health. This involves but not limited to obtaining required demographic information, insurance information and medical reports, as needed.  You will register patients in Care Connect and Salesforce, the department's online CRM, schedule patients' medical appointments, organize and upload medical records to Epic via ICAP and coordinate pre-arrival and first day arrangements for patients and visitors from various regions of the world who are interested in seeking medical care at UCLA. 

In this role, you will also support Case Managers and Patient Coordinators as requested, including scheduling initial and follow-up appointments, arranging for interpreters as needed, arranging for transportation as needed and scheduling referrals for additional services.  You will be responsible for checking and triaging department emails and phone calls and helping to facilitate the review of patients' medical reports, and obtain medical opinion of physicians regarding possible treatment plan for patient.  

Salary Range:  $29.42 to $42.14 Hourly

Job Qualifications

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• Demonstrated experience with Epic/CareConnect required. 
• Demonstrated experience with Salesforce highly preferred.
• Demonstrated experience with ICAP
• Experience working in a healthcare environment 
  
• Experience working with international patients highly preferred.
• Knowledge of Medical Terminology.
• Arabic speaking preferred 

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after recei