(Senior) Customer Value Manager

Your impact

As a Customer Value Manager in our team, you will play a key role in shaping our customer journey in order to provide the best possible product experience. Your tasks will span the entire product management cycle, from expert discussions in our sales process to onboarding new customers and expanding active customer relationships. You will work closely with our sales and product team to help us deliver value and ensure the long-term satisfaction of our customers.

Your tasks

• You will proactively develop our customer portfolio and ensure an excellent customer experience throughout the entire customer lifecycle. You will proactively manage potential challenges

• You are able to identify customer-specific needs and organisational requirements by working out the right solutions together with our customers

• You organise the onboarding of customers by conducting workshops, training and implementation plans (on-site) together with our customers

• You have a deep understanding of our customers' needs to drive improvements to our product, maximise value for our customers and support the sales team

• You will analyse data on product usage and adoption to gain insights into customer needs and respond accordingly as well as troubleshoot issues

Your profile

Now you may wonder what experiences and skills you need for this role. We believe that problem-solving, creativity, and drive are more important than tools that can be picked up. However, the following references will give a guideline of what experiences we think might be helpful.

• You are motivated to build something from the ground up and don't hesitate to work hands-on

• You have good written and personal communication skills in the German language

• You enjoy talking to customers, building relationships with them and working diligently so that customers can rely on you

• You have experience with SaaS, customer success and/or are interested in the industrial sector

🏭 What we do

We are Tacto, a Munich-based startup with a mission to build digital, efficient, and sustainable supply chains. The European economic backbone, 90 thousand mid-sized industrial companies known as the ‘Mittelstand’, faces significant threats from supply chain disruptions and bureaucracy. Tacto is the answer: An operating system for future-proof supply chains designed for mid-sized industrial organizations. Our AI-based software streamlines all procurement workflows, effortlessly ensures compliant and sustainable supply chains, and enables efficient material sourcing with optimal conditions.

⭐ Why it matters

Mid-cap industrials are the backbone of our economy manufacturing every physical good that surrounds us - from board games to medical ventilators to tunnel drilling machines. Supply chain disruptions and bureaucracy threaten the foundation of their business. Our mission is to support them by:

• 🏭 Powering the industry that builds the world: We lift Europe’s economic backbone to the next era by simplifying the ever-increasing complexity in industrial supply chains

• 👩🏼‍🏭 Enabling supplier collaboration: We enable powerful collaboration among supplier networks with over €3tn in procurement volume to keep the production running

• 🌳 Saving resources in supply chains: We optimise the 50-80% of costs and emissions of physical products originating from suppliers to enhance sustainable growth

🚀 Why you should join us

1. Timing: Our product manages hundreds of millions of euros of material to manufacture physical products from bread slicers to medical devices. The industrial middle class trusts us and we are ready to grow! Shape the future of our company and our product with us!

2. Top investors believe in us: We are backed by first-class investors such as Sequoia Capital, Index Ventures, Cherry Ventures, Visionaries Club, UVC Partners as well as the founders of Personio, GetYourGuide, Helsing & Forto. Join us and show them that they made a good decision!

3. The team: We are an interdisciplinary and international team that is highly ambitious to scale Tacto but also likes to have fun. Work with us to develop both personally and professionally!

4. Impact: We are reshaping industrial procurement, which is the biggest value driver in the industry. There is no physical product in the world in which procurement is not significantly involved. Join us in shaping the future