HR Connect Relationship Manager

Are you looking for a career move that will put you at the heart of a leading financial institution?

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

HR Connect Relationship Manager is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
 

What you’ll do

• Make recommendations for and monitor to completion of HR and HRP&D / other specialist team process and policy improvements using operational metrics, survey results, and other key performance indicators.
• Support HRP&D objectives through the effective use of HR systems such as Workday and Service Now.
• Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management.
• Steer global/ regional priorities and projects in partnership with the operational services and global processes.
• Provide expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit.
• Develop and maintain highly effective relationships with HR Partners to ensure full engagement and open lines of communication.
• Liaise and collaborate with all HR / HRP&D and specialist teams and local CHRO
• Ensure effective delivery and execution of processes through collaborating with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance.
• Manage process delivery escalations and partners with Operational Services and Global Processes Leads to deliver resolutions including incident reporting. Ensure all stakeholders are kept regularly informed of progress to closure.
• Refine the new operating model and seek process improvement by reducing effort and maximizing results
• Drive opportunities for operational efficiency and digitization of current processes.
• Navigate communications and Customer/ Partner Engagement Strategy
• Identify, escalate and follow up any compliance risk inherent in any situations.
• Participate in Audits kick off and coordinate with HRP&D and other specialist teams if needed
• Provide schedule and adhoc reporting and analytics to HR and Business partners
• Prepare insights and observations into the above scheduled and adhoc workforce reports. Create and deliver presentations to senior HR and Business partners

What we’ll need from you

• 5-7 years’ experience working in an HR operational / HR Shared Services environment
• Experience of working in a virtual team, with appreciation of cultural diversity across the globe / region
• Working knowledge of HR systems (including Workday) highly desirable
• Exceptional communication and facilitation skills to handle conflict and negotiations
• Demonstrated success in identifying and resolving issues, with appropriate escalation
• Exceptional customer service skills
• Ability to challenge the status quo and implement process improve
• Proven change management and project management experience
• Excellent presentation skills. Strong oral and written communicating skills and articulation abilities. Articulates viewpoints precisely; adopts cognitive and behavioral skills to communicate to a specialist and non-specialist audience.
• MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook)
• Demonstrated multi-tasking ability, effective time management, documentation and organizational skills
• Ability to handle high volume of work and lead and adapt to change
• Re-engineering, process improvement skills
• Fluent English skills
• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we can offer you

This is a role