About the Role:

Grade Level (for internal use):

The Team:

The Enterprise Solutions business within S&P Global Market Intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data, and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loan platforms, regulatory and compliance solutions, and private markets solutions.

The Enterprise Solutions Public Markets group is seeking a Technical Writer to join our Product Operations team. This role involves collaborating with product managers, customer & product support, and other subject matter experts to promote product and customer success throughout the product lifecycle; You will create or support creation of product documentation (internal & customer-facing) across the Enterprise Solutions – Public Markets product portfolio.

Responsibilities and Impact:

• Work closely with product managers to create and maintain high-quality documentation.

• Engage and collaborate with Customer & Product Support teams to gather feedback and identify content gaps.

• Prioritize content gaps and promote continuous improvement of the documentation experience.

• Maintain documentation style guides and templates to deliver a consistent brand and user experience.

• Stay informed on our product roadmap, customer use cases, and support issues.

• Review content analytics to measure customer impact and inform future content creation decisions.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $61,846.00 to $110,130.2. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive bonus.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Fluent written and verbal communication in English.

• 3+ years working as a Technical Writer or similar experience writing customer-facing documentation.

• Ability to collaborate with cross-functional teams (technical and non-technical) to gather inputs.

• Familiarity working in an Agile Software Delivery Lifecycle (SDLC).

• Experience using tools like Pendo, Confluence, and Bloomfire.

• Familiarity with Financial Services (preferred).

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future