Senior Manager, Services Practice

<p><b><span>It's fun to work in a company where people truly BELIEVE in what they're doing!</span></b></p><p></p><p><b><span>Job Description Summary:</span></b></p><p></p>The Service Practice Manager will manage a team while overseeing the delivery of our mainframe migration solutions and services to a major financial services client, ensuring high-quality service, client satisfaction, and efficient project execution. This role requires strong expertise in<br/>managing people and services in the mainframe domain, particularly in migration and modernization projects. The ideal candidate will have a deep understanding of client needs within the financial services sector, strong <span>relationship-building</span> skills, and the ability to coordinate with<br/>cross-functional teams to ensure successful project and service delivery in Spain but also for the customer globally.<p></p><p></p><p><b>Job Overview: </b></p><p>The Manager, Services Practice will oversee the delivery of our mainframe migration solutions and services to a major financial services client, ensuring high-quality service, client satisfaction, and efficient project execution. This role requires strong expertise in managing services in the mainframe domain, particularly in migration and modernization projects. The ideal candidate will have a deep understanding of client needs within the financial services sector, strong <span>relationship-building</span> skills, and the ability to coordinate with cross-functional teams to ensure successful project and service delivery in Spain but also for the customer globally.</p><p></p><p>The candidate will take a key role within Rocket Software AMC Team working with the Sales, Pre-Sales, Delivery and Product Engineering teams to drive sustainable solutions to the customer. Involving co-ordination of our teams across the globe working on this account.</p><p></p><p>Strong Technical and Architecture Skills including - IT value chain components: Strategy Planning, Architecture disciplines, Data Privacy, Networking, Infrastructure, etc. using key enablers: Cloud, DevOps, Event Driven Architectures, API enablement, Microservices, ML, Data Hub, Data Streams, Data Lake, Mainframe Modernization levers, zOS, COBOL, JCL, Microfocus Products.</p><p></p><p><b>Essential Duties and Responsibilities</b>:</p><ul><li><b><u>Team Management and Leadership</u></b> - Lead, mentor, and manage a team of delivery specialists, assigned to the client account. Provide guidance on daily tasks, set performance objectives, conduct regular performance evaluations, and create development plans to enhance team skills and capabilities.</li><li><b><u>Resource Allocation -</u></b> Ensure that the team is adequately resourced for contracted requirements, coordinating with the Professional Services Delivery Leader to manage workforce capacity and address any skills gaps.</li><li><b><u>Client Relationship Management -</u></b>  Act as the primary services management point of contact for the client, ensuring their needs are met and managing their expectations throughout the project and services lifecycle. Build and maintain strong relationships with client stakeholders.</li><li><b><u>T<b>echnical Communication -</b></u></b> Engage with both client and internal technical teams to discuss the client’s mainframe environment, as well as any technical challenges, project updates, or issues that arise. Be able to converse confidently at a technical level, understanding complex mainframe migration processes, troubleshooting methods, and proposed solutions, ensuring alignment and clarity across all teams.</li><li><b><u>Project Delivery Oversight -</u></b> Oversee the successful delivery of mainframe migration projects, ensuring adherence to timelines, budgets, and quality standards. Work closely with technical teams to resolve any issues and ensure client satisfaction.</li><li><b><u>Service Management -</u></b> Manage service delivery in alignment with or services contracts and client requirements. Monitor service performance, analyze metrics, and take proactive measures to improve service delivery and client outcomes.</li><li><b><u>Team Coordination -</u></b> Collaborate with cross-functional teams, including technical, support, and project management teams, to ensure the seamless delivery of services. Provide guidance and mentorship to team members as needed.</li><li><b><u>Risk Management-</u></b> Identify potential risks in project delivery and implement strategies to mitigate them. Address any service-related escalations promptly and effectively.</li><li><b><u>Continuous Improvement -</u></b> Identify opportunities to enhance service delivery processes and client satisfaction. Work closely with internal teams to implement improvements and maintain high service standards.</li><li><b><u>Reporting -</u></b> Prepare and present regular progress reports to both clients and internal stakeholders, highlighting project status, key achievements, and any areas