Manager of Creative Operations

Who We Are

ThirdLove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room® quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams.

Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Dave Spector, Heidi Zak, and Ra’el Cohen, thought that was outdated too — so, in 2013,  they created ThirdLove — a third, better option, which doesn’t force us to choose between being sexy or comfortable. 

What Our Team Embodies

Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Work certification. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at ThirdLove is  inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you.

What We Are Looking For

ThirdLove empowers women to find better-fitting products from the comfort of their own home. Our mission is to deliver a perfect fit that helps women feel more confident in their everyday lives. We are looking for a business minded Creative Operations Manager who is committed to improving workflow systems that support the creative work being done by our fast growing teams. 

The Creative Operations Manager is responsible for successfully managing seasonal campaigns , product launches, and projects across the marketing, creative and social teams. Using our work management tool, you’ll oversee the timelines and resources to help the cross-functional teams meet deadlines for the season. You’ll also think of creative ways to optimize and evolve the current processes and systems. As the key point of contact between marketing and creative, you are an excellent communicator and are extremely proactive. You are enthusiastic to learn, and a natural problem solver who works well in a team-oriented, collaborative, fast-paced environment.

What You Will Own And How You Will Make A Difference 

• Facilitate the management of all major creative projects, determining critical timelines and key milestones in the creative development process and help assess importance of requests in relation to bandwidth of the team at any given time.
• Oversee creative  projects from briefing to completion – reviewing  marketing briefs, consolidating marketing needs, assigning creative resources to a project, managing outputs and ensuring deadlines are met. This may require development of new timelines outside of our standard processes.
• Develop and maintain key relationships with internal & external partners and stakeholders, driving a culture of collaboration.
• Act as the liaison between executives, production, marketing, merchandising, product and creative.
• Create, document, and implement workflow and project management processes to make for a smooth, efficient project lifecycle, including enhancement build out of our current work management and DAM platforms.
• Mediate asset needs, shooting, and retouching schedules between designers and photo/video teams and assist with post-production schedules.
• Anticipate cadence of incoming requests and track weekly resource schedules, shifting timelines or booking freelancers as needed to ensure we have adequate coverage.
• Manage and mentor creative team members.Provide monthly KPI reporting (weekly creative hours, utilization, etc.) Own and facilitate all creative review meetings, keeping everyone on task and on schedule.
• Onboard and train all new hires on creative processes and inform existing teammates on all new systems and processes as needed.

Who You Are

1. 5+ years of creative operations/project management experience, ideally with knowledge of the apparel product life cycle process across design, merchandising, inventory management, and production. 
2. Bachelor's degree in Business, Communications or related field.
3. Demonstrated success in operational excellence and performance improvement projects.
4. Strong knowledge of creative workflows, project management tools and processes, and experience in implementation and/or enhancements. 
5. Process-oriented mindset and ability to lead