Technical Writer

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This role is only open to those who are current or prior Salesforce interns. All others who do not meet this criteria will not be considered.

We're looking for an experienced writer for the Technology Content Experience team. Building out our Sales Cloud is one of the fastest growing and top priority areas of technology at Salesforce. We need a writer to develop technical content and documentation workflows. You'll work collaboratively with engineers, architects, technical writers, and program managers in Sales Cloud.

As a Technical Writer, you'll use a spectrum of your content skills to produce technical documentation for a developer or enterprise software operator audience—creating content experiences that address your customers' key jobs to be done. You'll collaborate with Lead+ level writers, architects, and technical program managers. Depending on the maturity of the project, this role may involve more information architecture and content planning than writing at times. You'll lean into AI tools and innovative ways of producing and managing entire content in partnership with engineering and digital agents—redefining the role of technical writer as you go. You'll follow an intake and tracking process for your work that involves maintaining a backlog of content deliverables, prioritizing order of work, keeping user stories up-to-date, and managing stakeholder expectations.

Responsibilities

• Support the development of technical documentation for Sales Cloud.

• Execute content plans and contribute to information architecture under the guidance of Lead writers and program managers.

• Maintain content deliverables backlog and prioritize tasks as delegated.

• Collaborate closely with engineers, writers, and program teams to deliver high-quality documentation.

• Learn and apply AI-driven content production practices to improve efficiency.

Required Skills & Experience

• Strong background in a STEM field, Tech Comms, or English or equivalent experience in technical writing for software development or infrastructure audiences

• Must be located in North America

• Familiarity with Git, Markdown, and Agile methodologies.

• Strong collaboration and communication skills.

• Excellent English writing and editing abilities.

• Ability to work on delegated tasks, manage multiple priorities, and quickly learn new technologies.

Desired Experience/Skills

• AWS (or similar) or high-security industry experience.

• Exposure to SaaS or infrastructure-level documentation.

• Experience supporting service-level documentation workflows.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only sh