Senior Administrative Operations Representative - Business Support Services

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Business Support Services helps with all your mail, printing, assembly, and physical records retention needs.

We are currently seeking a Senior Administrative Operations Representative to join our corporate headquarters in downtown Cincinnati, OH.

Essential Job Functions and Responsibilities

• Prepares and distributes incoming mail and processes outgoing mail.
• Answers, routes and screens incoming calls.
• Inputs or loads data into a system. Audits records for quality, accuracy and maintainability.
• Performs other duties as assigned.

Job Requirements

• High School Diploma or equivalent.
• Generally, a minimum of 3 years of experience in administrative or office support functions.
• Possesses advanced organizational abilities to manage multiple tasks efficiently.
• High attention to detail related to communications, scheduling, and recordkeeping.
• Demonstrates working knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively.
• Maintains working knowledge of department operations, policies, and procedures and applies a general understanding of the business and organization.
• Excellent interpersonal and communication skills. 
• Proven ability to handle confidential information with discretion. 

Physical Requirements

• Essential job functions must be performed onsite.
• Requires continuous and prolonged walking and standing.
• Requires frequent lifting, carrying, pushing and pulling of objects up to 50 lbs.
• May require overhead reaching and grabbing.
• Requires regular and predictable attendance (may be required to work in a physical office location).
• Requires ability to conduct visual inspections.
• May require ability to operate a motor vehicle.

Business Unit:

AFG Business Support Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.