Member and Veteran Liaison Coordinator - Remote in AZ

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is remote within the state of AZ only.  This remote work opportunity requires residency, and work to be performed, within the State of Arizona

PURPOSE OF THE JOB

The Member and Veteran Liaison is responsible for connecting with and advocating for members, families, and communities. Key responsibilities include working directly with members and families to identify concerns and remove barriers that affect service delivery or member satisfaction, educating members and communities on the availability of resources, building partnerships with providers, community-based organizations, and key stakeholders, and assessing services with the use of stratified data and outcome measures. This position is focused on advocating for our members and communities through a population health lens.

This position also serves as the Veteran Liaison Key Staff Position. As the Veteran Liaison, this position supports the veteran population and facilitates coordination between the health plan, AHCCCS, and key stakeholders to improve services for veterans and their families.

REQUIRED QUALIFICATIONS

Required Work Experience

• 2 years of experience working directly with clients in a clinical or community-based setting
• Experience in military, veteran services, or other related professions

Required Education

• High-School Diploma or GED in general field of study

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• N/A

Preferred Education

• N/A

Preferred Licenses

• N/A

Preferred Certifications

• Certified as a Community Health Worker or Community Health Representative

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Member Liaison Functions

• Oversees the organization’s advocacy program for members and families, which includes advocating for services that are trauma-informed, recovery-oriented, and person-centered
• Communicates and collaborates with members and families to identify concerns and remove barriers that affect service delivery or member satisfaction
• Facilitates member-facing and community forums, such as the Member Advocacy Council and member focus groups, to promote available resources, reduce stigma, and increase the value of lived experience
• Collaborates with providers, community-based organizations, and key stakeholders, including AHCCCS Office of Human Rights and the Independent Oversight Committee (IOC), to promote recovery, resiliency, and wellness
• Functions closely with the Office of Individual and Family Affairs (OIFA) team, Community Outreach team, and other departments, such as Member Services and the Clinical teams to support members
• Attends various internal and ex