Director, Strategy & Operations

POSITION ACCOUNTABILITIES AND SPECIFIC DUTIES ​

• The ideal candidate for this role, will have strong independent leadership competencies, deep business and technology acumen, and the ability to influence and drive change across a sophisticated successful organization
• Identify and develop optimization changes to the organization’s business processes to improve operational efficiencies, quality, and service.
• Conduct research on best practices and industry trends for the business as a domain expert and as input for process improvement.
• Develop a more formal optimization community (including Six Sigma, Design Thinking, etc. as determined appropriate).
• Buildout a companywide pipeline, governance, and benefits tracking.

Job Requirements:

• 10+ years of consulting, professional services, digital strategy development, PMO, advisory, or transformation programs.
• Bachelor's degree in an IT or Management or equivalent work experience, required. Advanced certifications / Master’s degree preferred.
• Provide direct and indirect leadership, leading strategic project(s) related to change & adoption, organizational design, operational excellence, operating model design, data and business analysis, and technology adoption.
• Extensive experience in operating model and process design (process flows, narratives, operating procedures, control frameworks) and documentation preparation using Visio (or similar application).
• Extensive Lean Sigma, Design Thinking or similar process design experience with proven success going from current state documentation and opportunity identification through change and return on investment evaluation.
• Ability to document and present conceptual views depicting critical business needs and decision points, and identify principles to guide decision making on conceptual business and technology approaches.
• Ability to use the current state assessments and architectural designs to participate in the development of transformation roadmaps.
• Ability to conduct assessments during business ideation, discovery, and solutioning to ensure alignment with business goals and strategies.
• Ability to align business strategy and action via models, and metrics to ensure that business units across the organization are working together to attain strategic visions and goals.
• Ability to systematically assess capability gaps and facilitate examination of LOE, benefits, dependencies, and proposed action plans and strategies.
• Demonstrated business focused technology innovation leadership aligned with business results.
• Ability to balance the long-term (“big picture”) and short-term implications of individual decisions.
• Strong execution focus with high level of demonstrated accountability.
• A change leader who can challenge norms and influence outcomes with a respect for preserving foundational culture.
• Be a trusted advisor / consultant to the business by building the vital relationships to prepare and influence the education, experiences, and exposures necessary to influence change.
• Architect and execute integrated management and leadership development programs and processes to drive professional growth and accountability across the enterprise.
• An innovative leader a natural curiosity for using leading edge technology across multiple disciplines.
• Ability to establish strong presence with executives at all levels.
• Good communication and stakeholder leadership skills.
• Influencing and consulting skills.

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits