IT Sr. Systems Analyst

Position Summary

The Zoetis Tech & Digital (ZTD) Global Manufacturing & Supply (GMS) Senior Systems Analyst will be responsible for supporting the ZTD GMS Business Partner and Site Lead across all site technology areas. The Analyst works to ensure the effective ongoing technical operations with key focus on manufacturing technologies including ERP, digital services, business intelligence, network, security, compliance, and infrastructure. The role will include assisting global cross functional teams in delivering projects and solutions that helps to drive, support, and sustain the local manufacturing site. The position will also oversee the support of local applications and systems.

Site Responsibilities\Innovation Drivers:

• Provide ongoing support for local GMS site specific and/or nonstandard business systems and will assist with development and implementation of global solutions
• Engage and partner with the respective Zoetis ZTD solution teams to determine solution fit within the current application portfolio (Infrastructure and Compliance)
• Engage with the business to identify and define scope for continuous improvement and cost-saving activities

Information Technology Services:

• Accountable for the effective delivery of local solutions that align with key processes across ZTD including Infrastructure and Compliance
• Partner with business to ensure that they understand and can effectively leverage service offerings available from other GMS Sites or Zoetis Departments
• Secure appropriate resources for projects, engaging with the business, and facilitating service delivery

Collaborates and Coordinates with Global ZTD Functions:

• Where global solutions are not available, ensure local site development aligns with global development and platform standards (Infrastructure and Compliance)
• Leverage ZTD Shared Service support
• Act as a point of escalation on critical break/fix support, working with site process owners and global system support teams as appropriate

Responsibilities

Design, Delivery, and Support:

• Interface with clients in the understanding of business requirements
• Engage with ZTD infrastructure support teams in the identification of required improvement solutions – Coordinate locally the infrastructure support activities and projects – Support non-standard local infrastructure components – liaison with the local Automation team for global infrastructure topics
• Actively engage with the business to identify and develop continuous improvement initiatives at the site. Develops business case for continuous improvement activities
• Engage with ZTD application solution teams in the identification, evaluation and recommendation of information solutions
• Assist with definition of solution scope and development of project plans and budgets
• Engage with Risk Management and Compliance ZTD in the identification of Compliance solutions implementation (GMP, Security, Business Continuity,…) – Interface with clients for all related ITS compliance activities (Validations, Qualifications, Audit preparations, Continuity tests, …)

Implementing Innovative Solutions:

• Data analytics dashboards and data mining
• Engage with the business while working with the global model resources to identify and define process improvements utilizing existing application footprint.
• Solutions typically utilize commercial-off-the-shelf (COTS) software and are practical, risk-balanced, and end-to-end in scope
  • As necessary, design, develop, document, and implement local solutions
  • In cases where a COTS solution is unavailable or not a suitable fit for the need, custom coding may be required
• Perform testing to demonstrate viability of solutions
• Participate in the effort to educate clients on the end-to-end nature of solutions
• As required, serve as the primary point of contact for project implementations and technical solutions

Documentation:

• Develop clearly written specification documents, work instructions, qualification, and/or support and training materials
• Prepare routine reports or status updates for clients on the status of systems or program roll-outs
• Prepare and maintain sections of presentations on implementation initiatives as required
• Maintain end-to-end models of technical implementations in appropriate support tools

ZTD Problem Resolution:

• Provide support to clients in response to Service Center tickets, Service Requests and ad hoc requests, meeting or exceeding established service level agreements
• Resolve problems and identifies issue-prevention opportunities and solutions