AI Operations Project Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The AI (Artificial Intelligence) Operations Project Manager in U.S. Bank’s APT Operations will serve as a technology expert for assigned functional applications to assist business lines with development and ongoing support. AI (Artificial Intelligence) Operations Project Manager manages and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.

Basic Qualifications: `
•    Bachelor’s degree, or equivalent work experience
•    10+ years of relevant experience

Required Skills/Experience:
•    Experience in at least 5 end to end AI specific project implementations
•    Variety of AI projects may include but not limited to machine learning, natural language processing, intelligent document extraction
•    Considerable knowledge of operation functions, systems, policies and procedures for the assigned area
•    In-depth understanding and practical application of applicable laws and regulations
•    Strong organizational, managerial and project management skills
•    Well-developed customer relations skills
•    Effective interpersonal, verbal and written communication skills
•    Ability to manage multiple tasks/projects and deadlines simultaneously
•    Thorough knowledge of banking operations and human resources
•    Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems
•    Acts as a liaison for project release and responsible for on time and quality deliverables
•    Ability to drive quick proofs of concepts, pilot and development projects
•    Compiles and analyzes information that is very detailed and often interpretive making project release recommendations based on the findings

Preferred Skills/Experience:
•    Experience and exposure to Generative AI is an advantage 

Location Expectation (Hybrid/flexible schedule):
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors prot