PC Network Support Tech 3 / 4

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

The Northrop Grumman Enterprise Services organization is seeking an experienced PC Network Support Technician 3 at its Rocket Center, West Virginia  location.   (We may also be able to consider candidates at level 4, depending on the years of experience they bring.)

The selected candidate will work with the ITS Network and EDN teams to identify and pursue possible connectivity to Enterprise Distributed Network (EDN), in a Manufacturing environment.  He/she will work with EDN resources to find ways to automate as much of the patching and virus updates as possible.

Additional Duties May Include:

•    Creation and management of ISSP’s and related documentation for unclassified off-net computers in Archer GRC
•    Work with all involved organizations to create and execute POAMs (Plan Of Actions and Milestones) and document in Archer GRC.

•    Audio/Visual enabled Conference Room support
•    Conduct a continuous monitoring program for all off network (enclaved) computers
•    Coordinate with local operations supervisors to schedule patching, virus updates and other hardware and software support for all unclassified off-net and advanced manufacturing computers around shop floor production schedule to eliminate/minimize production downtime and ensure no lost product due to unexpected/unplanned IT activities
•    Perform monthly patching, virus updates and other hardware and software support per DFARS and CMMC controls and requirements.  
•    Provide off-hour on-call support and after-hours and/or weekend work based on shop floor production schedule when required
•    Perform advanced troubleshooting, hardware, software and systems installs for all shop floor computers
•    Perform advanced off-net and shop floor systems support for server and system administration
•    Perform network technician/hands-on support to ITS Network and EDN teams to support connectivity to EDN and Network trouble-shooting (check ports, patch-thru’s, basic port-config
•    Work with local Facilities Engineering/Operations/Manufacturing and Process Engineering to help create configurations and BOMs for new hardware and software that needs purchased as part of a shop floor equipment purchase and/or capital/facilities request 
•    Work with InfoSec and local business leadership to support audits and audit findings on off-net equipment
•    Work with InfoSec to ensure compliance with DFARS and CMMC requirements and controls
•    Work with equipment vendors to update hardware, software and connectivity to the equipment
•    Work with vendors to troubleshoot problems
•    Ensure system, configurations, data etc are backed up and secure for DBR purposes
 

Basic Qualifications for Level 3:

•    High School diploma or equivalent and a minimum of 4 years technical support experience

Basic Qualifications for Level 4:

 High School diploma or equivalent and a minimum of 6 years technical support experience

Remaining Qualifications for Both Levels:

•    Customer relationship experience- must have a passion for customer support

•    Must be able to lift and carry a minimum of 50 lbs. 
•    Must be able to spend an entire work day on their feet (walking, standing, crawling under desks/equipment)

•    Must be able to obtain / maintain DoD classified clearance


Preferred Qualifications: 

•    Strong troubleshooting and problem-solving abilities

•    Understanding of NIST 800-171 and CMMC compliance and controls

•    Implementation and management of controls for compliance to NIST 800-171 and CMMC

•    Prior experience supporting Operations in a Manufacturing environment
•    Strong verbal and written communication skills
•    Ability to complete multiple simultaneous p