Assistant Manager Retail

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

This position provides the leadership, direction, and resources to effectively manage retail stores, daily departmental operations, and special projects supporting the theme park.

Essential Functions:

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. 
• Drive process improvements and efficiencies to enhance Guest Service and retail store operations.
• Support creating a cohesive team while demonstrating organizational, planning, delegation, mentoring, and coaching skills.
• Partner with Human Resources Manager to train, develop, and promote all retail teams through individual performance planning.
• Assist with performance development, including administering discipline, resolving employee relations issues, and conducting individual and team meetings. 
•  Responsible for developing hourly employees, including training, mentoring, and coaching.
•  Accountable for maximizing daily sales and effectively managing costs, labor, inventory, and cash control while focusing on exceeding annual Budget targets.
• Ensures Guest Satisfaction (GSAT) and shopper reports are within acceptable target scores.
• Responsible for assisting with developing weekly schedules, focusing on maintaining staffing levels that satisfy budget and guest service goals.
• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness, and visual/merchandising presentation. 
• Responsible for monitoring performance and making recommendations to maximize current trends.
• Communicate regularly with the Store Manager and Area Manager regarding location performance and challenges; make recommendations for improvement when necessary.
• Review and analyze store performance results daily while identifying and resolving opportunities with the management team.

Qualifications

•  Minimum 3 years of high-volume retail management experience managing a team of 20+ employees.
• Bachelor’s degree in business administration (or related field) or 5 years of industry experience preferred
• Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
• Must be available to work on weekends, holidays, and nights as required
•  Must be able to work outdoors in varying weather conditions and walk/traveling to multiple venues throughout the day
• Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation