Associate Director, Clinical Services (Institute for Innovation in Health and Human Services)

Working Title: Associate Director, Clinical Services (Institute for Innovation in Health and Human Services)

State Role Title: N/A

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

 

College/Division: College of Health and Behavioral Studies

Department: 100498 - Institute for Innovat in HHS

 

Pay Band: N/A

Pay Rate: Commensurate with Experience

Specify Range or Amount:  

 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

 

Beginning Review Date: 07/19/2026

 

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

 

General Information:

The Institute for Innovation in Health and Human Services (IIHHS) is accepting applications for a full-time Associate Director of Clinical Services. The Associate Director is a member of the IIHHS Leadership Team, and as a Leadership Team member, takes a broad view in helping to guide the operations and broad direction of the Institute. In their Associate Director role, they oversee and facilitate the operations and functioning of nine clinics housed within CHBS. The Associate Director provides direct supervision of the two full-time staff in the Clinical Billing office, the Child Development Clinic Director, and works closely with Academic Unit Heads in supporting Clinic Directors in the management and administration aspects of clinic operations. The Associate Director reports to the Director of IIHHS and provides fiscal and administrative support for areas and positions within the department.

Founded in 2003, the Institute for Innovation in Health and Human Services (IIHHS) is a community-engaged center of learning, scholarship, and mutual support between James Madison University and the community of Harrisonburg, surrounding counties, and the Commonwealth of Virginia. IIHHS has 16 community-engaged programs and nine clinics and is housed within JMU’s College of Health and Behavioral Studies (CHBS).

IIHHS is a forward-thinking and dynamic organization that strives to cultivate a shared sense of purpose in building healthier and safer communities where all individuals can thrive and flourish. IIHHS is housed within JMU’s College of Health and Behavioral Studies (CHBS). You can learn more about IIHHS at: https://www.jmu.edu/iihhs/.

 

Duties and Responsibilities:

Duties include:
* Be a collaborative leader for IIHHS and IIHHS Clinical Services.
* Meet with IIHHS Director once a week and attend and participate in IIHHS Leadership Team meetings.
* Provide leadership for IIHHS Clinical Services infrastructure, staffing, clinical operations and policy concerns.
* Convene a monthly Clinical Services meeting that includes all Clinic Directors, and the Clinical Billing staff.
* Supervise the Billing Specialists, Billing Coordinator, and Program support positions.
* Supervise CDC Director, meet with CDC Director once a month, and attend clinic staff meetings once a month or as schedule allows.
* Fac