Team Lead, Revenue Cycle

Company Description

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

Job Description

Supervise a team of Account Managers and Billing Specialists while working as an Account Manager in assisting clinicians and their practices through efficient, accurate, and professional RCM and account management services.

This posiiton will start working remotely and transition into a hyrbid model 2-3 days/week, reporting to our new Eagan, MN office. 

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Keep manager informed of progress, achievements, and issues; assist team with processes, information, and workload
• Complies and enforces all policies and procedures related to the position, the department, and the company
• Assists team members with escalated customer and claims issues 
• Perform training, QA, and coaching with new and experienced account managers
• Coordinate interactions and priorities for outsourced vendor staff
• Complete account management tasks, including:
  • Denial and rejection management for insurance and healthcare claims.
  • Manage accounts receivable for assigned accounts through regular reports, customer meetings, and ongoing communication to assess the overall health of customer accounts.
  • Develop strong rapport with clinicians and business owners for assigned accounts through ongoing professional communication, scheduled and ad hoc calls and written correspondence.

Thrive@TherapyBrands

Qualifications

• Associates degree or four-year degree desired
• 3 years’ experience medical billing
• 4 years customer service/account management
• At least 1 year of previous supervisory experience preferred
• At least 1 year of experience with Procentive strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Intermediate computer skills (typing, data entry, general computer, and browser usage)
• Strong interpersonal skills
• Excellent ability to de-escalate customers and engage in positive conflict resolution
• Intermediate Google Suite/Microsoft Office (Word. Excel) knowledge
• The ability to analyze and make actionable decisions from data
• Strong ability to prioritize tasks
• An in-depth understanding of insurance, behavioral health, and therapy billing.
• A working knowledge of the medical claims revenue cycle and denial/rejection management

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer.