Executive Director, Factor Service Center

Job Summary:
Cirrus Services is seeking an accomplished Managing Director for our McKinney, TX location to lead our new facility, designed to deliver a world-class customer experience. The successful candidate will drive the development of a cohesive, motivated team for aircraft service, flight training, and aircraft management, aligning operations with Cirrus’s high standards. This role will also oversee the customer experience and financial performance of the facility, and report directly to the SVP, Cirrus Services.

Key Duties and Responsibilities:

• Customer Experience & Brand Representation: Deliver the Cirrus brand experience through a facility designed to create a world-class environment for our customers.
• Financial & Operational Leadership: Take full P&L responsibility for Cirrus Services McKinney. Manage budgeting, accurate forecasting, and oversee financial performance to meet or exceed targets.
• Transition Leadership: Lead the transition to a newly built facility by implementing standardized, repeatable practices as outlined in the “Cirrus Services PlayBook.” Drive continuous innovation, moving from startup mode to long-term execution.
• Continuous Improvement: Champion ongoing enhancements to the customer experience, integrating new standards and practices into the “Cirrus Services PlayBook.”
• Customer Service Excellence: Energize the Cirrus Service Essentials and Guiding Principles, empowering employees to deliver exceptional service, resolve customer issues swiftly, and continuously improve service performance.
• Team Leadership & Development: Inspire, lead, and coach a team of aviation professionals. Recruit, retain, and develop talent to support a global customer base and deliver exceptional customer support.
• Entrepreneurial & Strategic Leadership: Demonstrate strong business acumen, operational decision-making, and customer orientation. Participate in strategic planning, providing financial insights and results for leadership review.
• People Management: Conduct annual performance reviews, make hiring decisions, manage direct report performance, and mentor team members. Lead organizational and skill development initiatives.
• Data & Budget Management: Prepare and manage capital and operational budgets, participate in P&L planning, and consolidate key data for strategic presentations and reviews.

Qualifications:

• Education: Bachelor’s degree required, with a preference for business or hospitality focus. MBA is preferred.
• Experience: Minimum 10 years of leadership experience in luxury goods, hospitality, aviation, or related industries. General Aviation experience required; pilot’s license is strongly preferred.
• Financial & Operational Skills: Prior experience with facility management, including P&L responsibility, and familiarity with continuous improvement practices (e.g., Lean, Six Sigma).
• Leadership & Communication: Exceptional leadership, communication, and conflict resolution skills. Strong organizational, problem-solving skills, and a customer-focused mindset.
• Travel: Ability to travel up to 25%.

Why Cirrus Services?
Cirrus Services is committed to providing an exceptional experience, fostering innovation, and promoting a collaborative and engaging work environment. Join us in our journey to redefine excellence in aviation services.

Competencies

• Global Perspective: Takes a broad view with approaching issues, using a global lens
• Builds Effective Teams: Builds strong effective teams that apply their diverse skills and perspectives to achieve common goals.
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
• Manages Ambiguity: Operates effectively even when things are not certain, or the way forward is not clear.
• Organizational Savvy: Maneuvers comfortably through complex policy, process and people-related organizational dynamics.

Ensures Exceptional Customer Service (for customer facing team members):

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Empowers team members to provide excellent customer service.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, r