Lip Lab Lead - Wharf DC

Position: Lip Lab Lead  
Status: Full Time (30+ hours per week) 
Reports To: Store Manager 

Location: Washington DC Wharf  

 

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story.    

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then the Color Expert role at Lip Lab is the perfect opportunity for you! 

 

The salary range for this position is $19 - $22 per hour PLUS TIPS based upon store location. Most roles earn an additional $8 - $11 per hour in tips.* 

Offered salary is dependent upon experience and location. 

 

The Role 

As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency. You'll balance a variety of responsibilities, including: 

Guest Experience 

• Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns. 

• Managing the appointment booking process, ensuring smooth operations and guest satisfaction. 

• Creating a positive and energetic atmosphere that encourages creativity and self-expression. 

 

Team Leadership 

• Leading and motivating a team of Color Experts to deliver exceptional service. 

• Providing effective onboarding and ongoing training to ensure team members are well-equipped. 

• Coaching and developing team members to reach their full potential. 

• Monitoring team performance and implementing strategies to improve results. 

 

Operations 

• Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management. 

• Ensuring compliance with company policies, procedures, and safety standards. 

• Managing store supplies and inventory to optimize stock levels and minimize waste. 

• Troubleshooting technical issues and implementing solutions to maintain operational efficiency. 

 

What We Are Looking For 

• 1+ years of experience demonstrating strong leadership abilities and interpersonal skills 

• Excellent communication and problem-solving abilities 

• 2+ years’ experience in retail, hospitality, or a related field 

• Passion for customer service and a positive attitude