Assistant Director, Registrar’s Office

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The Assistant Director of the Registrar’s Office at Bucks County Community College supports the daily operations of registration, academic records, and enrollment services, with a focus on accuracy, compliance, and student-centered service. Working closely with the Associate Registrar, this role oversees key processes such as enrollment verification, midterm grading, and special program registration, while ensuring compliance with FERPA and institutional policies. The Assistant Director also supervises one Specialized Support staff member and helps maintain efficient, responsive service across all student communication channels.

Essential Duties and Responsibilities

Student Registration & Support

• Serve as a primary contact for student registration, including responding to inquiries, troubleshooting issues, assisting with course schedule changes, and staffing registration events.

• Provide registration and enrollment assistance for special populations, including senior citizens, guest students, and other non-traditional programs.

• Coordinate registration processes for special programs or non-credit to credit pathways.

Document Processing & Verifications

• Process document requests, including internal and external enrollment verifications (e.g., Clearinghouse, employer requests, loan deferment requests), record releases, official letters, transfer reports, and subpoenas, in accordance with College policy and FERPA.

• Oversee enrollment verification processes and midterm grading, including teacher-initiated withdrawals and reinstatements.

• Assist with degree audits, changes of major, program/course substitutions, and prerequisite or placement testing waivers.

Leadership & Collaboration

• Supervise one Specialized Support staff member, promoting accuracy, accountability, and student-focused service.

• Participate in process improvements and collaborate with campus partners to support registration and records workflows.

• Perform other duties as assigned by the Associate Registrar.

Minimum Qualifications

• Bachelor’s degree required; Master’s degree in higher education administration, student services, or a related field preferred.

• Minimum of 3 years of experience in a registrar’s office or similar student services area in higher education.

• Working knowledge of FERPA and records compliance in an academic setting.

• Experience with student information systems (e.g., WorkDay Student) and document imaging platforms (e.g., Perceptive Content or similar).

• Strong organizational skills with excellent attention to detail and ability to manage multiple priorities.

• Exceptional customer service and interpersonal communication skills.

• Supervisory experience required.

Work Environment

This position is based on-site at Bucks County Community College and requires regular interaction with students, faculty, and staff. Some evening or weekend hours may be required during peak registration periods or college events.

Hourly Range $55,660 - $68,000 (commensurate with experience)

Application

Apply online at: https://bucks.wd1.myworkdayjobs.com/BCCC

Applications must consist of a letter of application addressing this specific position and the candidate’s interest and qualifications for coming to Bucks County Community College, resume/CV, and a list of five professional references. References will not be contacted without prior permission. Finalists may be asked to provide additional materials.

Deadline

Applications will be accepted until the position is filled.

Benefits

Bucks County Community College offers an exceptional benefits package that includes medical, dental, vision, prescription plans, 403B pension plan, life insurance, short & long-term disability, gener