Position Summary...

What you'll do...

Director, Product Management - Customer Digital Identity

We are looking for a Director of Product Management, for the Customer Digital Identity team to advance the way we empower internal teams with best-in-class customer data products and platform at scale. If you are a product leader who is motivated by complex purposeful challenges, with a history of leading an effective product development team, this role at Customer Digital Identity could be a great fit for you. This role will lead the strategic efforts in extending our Customer Data Platform for internal Walmart teams such as Marketing, Walmart Connect, Data Ventures, Walmart +. 

About the Team  

The customer is at the heart of all we do at Walmart. The Customer Digital Identity team will amplify customer centricity by deepening the company’s understanding of customers and their preferences. When we do that, we can serve them when and how they need.   

The team collaborates with product, engineering, and business teams, such as eCommerce, Marketing, Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers’ relationship with Walmart. 

Walmart Customer Digital Identity is taking customer centricity to the next level 
The Customer Digital Identity organization is enabling the company to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience. 

Walmart’s customer is the American shopper 
Walmart is the nation’s largest omnichannel retailer because we put the customer first. By using our resources to create more meaningful connections between our customers and partners, we’re expanding and enriching our ecosystem for everyone’s benefit. 

Walmart is not only keeping up, but blazing the way 
Over the last few years, as technology and customer preferences evolve, we've focused obsessively on putting our reach and scale to work for your business. You’ll have access to a one-of-a-kind, closed-loop system that integrates online & in-store behavior to build a comprehensive picture. With our powerful omnichannel intelligence, we understand our customers better than anyone else. 

You’ll sweep us off our feet if…  

• You are an incredible storyteller, communicator, and presenter. 

• You have strong leadership skills. 

• You are passionate about solving complex challenges. 

• You are customer-centric in spirit and data driven in execution. 

• You can influence and build consensus through stakeholder management. 

• You have a test and learn mentality to iterate and improve your team’s products. 

• You have deep domain knowledge in Customer Data Platforms. Retail experience is a plus. 

• You have a strong ability to craft a credible vision and differentiating strategy. 

• You are energized by leading and developing leaders, and leaders of leaders. 

• You have led divisions and built teams in Fortune 500 sized companies. 

• You thrive in complex and matrixed organizations. 

You’ll make an impact by: 

• Leading the development and execution of the customer digital identity product strategy, with a strong focus on a real time identity graph and enrichment for Ads, Marketing and Retail use cases.
• Defining and communicating a customer modeling and profiling strategy, prioritization, and timelines for the Customer Digital Identi