Sr. Manager, Practice Management System Support

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Current Need

McKesson’s Customer Experience Operations (CxO) is seeking a Senior Manager, Practice Management System Support.

The Sr. Manager of Practice Management System Support leads a remote team responsible for the strategic support and operational oversight of the athenaIDX system across Texas Oncology. This role ensures high-quality service delivery, drives optimization initiatives, and mentors staff in maintaining and enhancing the application. This role collaborates with the cross-functional teams across the US Oncology Network to deliver effective, compliant, and scalable practice management solutions. 

Key Responsibilities

Team Leadership & Mentorship

• Lead support operations for athenaIDX, including mentoring staff on troubleshooting, configuration, and performance tuning.

• Drive resource allocation across the Texas Oncology athenaIDX support team.

• Maintain documentation and Service Level Agreement standards through monthly ticket audits and utilization report analysis.

• Ensure strict adherence to McKesson change management policies.

• Mentor team members on professional development, including but not limited to, expanding knowledge of the athenaIDX application.

• Participate and, as needed, lead team building exercises across the PM System Support organization.

• Conducts quarterly and annual performance evaluations, reviewing individual development plans, departmental and personal goals, and providing performance feedback.

• Facilitates weekend and after-hours preventative maintenance exercises.

Customer Success & Collaboration

• Work to provide strategic guidance on system enhancements and changes.

• Partners with users to identify, evaluate, and develop solutions to business problems which are cost effective and meet user requirements.

• Participate in strategic planning sessions with both internal and customer-facing resources.

• Collaborate with internal and external stakeholders to ensure project alignment and timely execution.

• Works with application vendors to evaluate and design solutions for business and customer requirements.

Incident Management

• Manage escalated issues from customers and internal teams.

• Works with application vendors to escalate outages and provide t