Experienced Commercial Claims Supervisor Operations Contact Center

Experienced Commercial Claims Supervisor: Dallas, TX

Salary Range: $91,225 - $124,025 annually- commensurate with experience

Training Schedule:  Training will be 100% in office (5 days a week). Training will be Mon-Fri but may require flexibility based on the needs of the department.

Hybrid Schedule (after training): Work schedule is 4 days in-office/week

Work Schedule: Start times could vary between 7am & 2:30pm May include a weekend day or evening depending on business need.

This exciting opportunity will allow you to drive results by mentoring, coaching, and developing a team of Commercial Claims Specialists. As a supervisor in the Commercial Claims Specialists unit, you will play a vital role in the company's success by leading your team in the investigation of coverage, determination of liability and damages, and processing and settling claims. The ideal candidate will have a proven track record of successfully driving results, helping others, and bringing energy and enthusiasm to the team. GEICO offers a hybrid work model. This position will have in-office requirements of 4 days a week. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.

Key Responsibilities:
1. Team Management:
• Supervise, train, and mentor claims staff to ensure optimal performance.
• Conduct performance evaluations, set targets, and provide constructive feedback.
• Handle staff scheduling and workload distribution to maintain operational efficiency.
2. Claims Processing:
• Oversee the review, investigation, and settlement of claims within established guidelines.
• Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.
• Manage escalated or complex claims, providing resolution and support as needed.
3. Quality Control and Compliance:
• Monitor claims processes to maintain high standards of accuracy and service.
• Implement and maintain compliance with applicable laws, regulations, and company policies.
• Conduct audits and ensure adherence to internal and external standards.
4. Customer Service:
• Serve as the primary point of contact for escalated customer inquiries or disputes.
• Work to improve the customer experience by identifying process improvements and training opportunities.
5. Reporting and Analysis:
• Prepare and analyze reports on claims trends, team performance, and operational efficiency.
• Identify areas for improvement and recommend solutions to management.
6. Collaboration:
• Work closely with other departments to resolve issues and improve workflows.
• Participate in the development and implementation of policies, procedures, and training programs.

Qualifications:
• Must have completed one of the following: AA, BA, BS, MBA, or CPCU
• Must have an active adjuster’s license.
• Successful call center and commercial claims liability experience with at least 12 months claims supervisory experience.
• Strong knowledge of claims processes, insurance policies, and relevant regulations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to handle confidential information with discretion and integrity.
• Must be able to learn & apply large amounts of technical and procedural information

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of s