Manager, Operations, Make&Pack, Hub

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The position is responsible for supervising food production employees in a unionized environment to ensure food specifications, quality assurance of products, sanitation, HACCP and FDA regulations are followed and is responsible for labor and food cost controls.

Main Duties and Responsibilities:

• Ensures quality production standards are followed and maintained.
• Ensures employees adhere to HACCP, FDA and safety regulations and compliance with company policies and procedures.
• Controls food cost and other controllable costs.
• Maintains all financial goals related to productivity, overtime, labor goals and meals per hour.
• Works with management staff to improve performance of the unit.
• Prepares administrative reports as required.
• Responsible for safety, quality and compliance with customer specifications.
• Ensures specifications, airline diagrams, and sample meals are accurate according to the airline specifications. 
• Ensures that all products are coded and dated according to Gate Gourmet procedures.  
• Conducts inventory of products to ensure proper usage and minimization of waste.
• Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
• Responsible for maintaining daily temperature logs and other logs and reports as required.
• Supervises and supports lower level managers/supervisors on daily operations including:
  • Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
  • Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
  • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
  • Monitors daily manpower planning and schedules employees. 
  • Responsible for employee retention and reducing employee turnover.
  • Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
  • Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
  • Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
  • Employee must complete all company required training including but not limited to ServSafe
  • Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

• High School Diploma or GED required.
• Associates degree or degree from a 4 year university or college preferred.

Work Experience:

• Minimum of 5 years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment required.
• Minimum of 5 years cook or food production or preparation experience required.
• Current or previous labor relations experience is a plus, but not required.

Technical Skills: (Certification, Licenses and Registration)

• Must have strong and effective leadership skills, and the ability to successfully manage a staff of 100+ hourly employees.
• Must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to train others required.
• Excellent time management skills required.  Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required.
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Experience with menu design a plus.
• Basic computer skills required.  Working knowledge of Microsoft Office products preferred.
• ServSafe Certified preferred.
• Ability to obtain ServSafe Certification required.

Language / Communication Skills:

• Must be able to communicate effectively with management team and staff.
• Bi-lingual in Spanish is a plus.
• Must have the ability to give negative and positive feedback to employees on a daily basis.

Job Dimensions

Geographic Responsibility: Hub Unit (gross revenues of $50M+ and direct and indirect headcount of 500+ employees.)

Type of Employment: Full-time

Travel %: None

Exemption Clas