Customer Representative - Kirkwood

Job Info

POSITION – Union: NYSEG Customer Representative - Kirkwood
NUMBER OF POSITIONS: 2
LOCATION: NY - Kirkwood - JACC
HOURLY RATE: $27.38

Responsibilities

Communicate with customers, employees, contractors, and others by telephone, letter, or personal interview using language that is clear, organized, and to the point in order to:

• Take requests for new or additional gas and electric services, determine customers' financial responsibility, deposit required and billing rate. Prepares meter and service orders and obtains access to meters.
• Explains company rates, regulations, policies, procedures, equipment and common practices in terms customers understand.
• Investigates and issues High Bill Investigation and trouble order forms.
• Handles payment and other credit arrangements such as obtaining deposits, financial statements and payment agreements.
• Refer customers to social service agencies and other internal or external programs.

Maintains customer service billing and accounting records and prepares related reports.

May be required to travel within the division or within 30 miles of reporting headquarters to substitute for an absent Customer Representative or assist as needed.

In Branch offices, prepares operating reports, maintains records, guides, assigns and reviews the work of others.

Operates office equipment as required.

May operate two-way radio.

Does other related or less skilled work as required.

Work Experience

• Must have demonstrated the ability to handle difficult situations and meet the public in a pleasant and tactful manner.

Problem Solving

Typical Problems

• Resolving customer inquiries and complaints concerning bills, service and company practices.
• Determining customers' financial responsibility, amount of deposit and billing rate in order to complete payment agreements.
• Acquiring a thorough knowledge of customer accounting and service work, and regulatory requirements.

Working Conditions

• Regularly works under average office conditions, occasional travel to and from various offices.

Physical and Personal Qualifications

• Must possess appropriate license.
• Must have established reputation for being trustworthy and be qualified to secure a Fidelity Bond.
• Must meet the General Requirements for an employee as outlined in the Preamble to the Job Specification Manual.

Competencies

• Be a role model
• Be agile
• Collaborate and Share
• Develop Self & Others
• Empower to grow
• Focus to achieve results
• Technical Skills

Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date:

September-4-2025