Senior Customer Journey Expert PSS

Your Role and The Team 

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

The PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities. And right there, the Senior

Customer Journey Expert ‘Squad Master’ Payments comes in.

The PSS Product team provides the Single European Payments Area Credit Transfer services (SCT). This includes the existing form of payments in singles and batches and the ‘new’ Instant Payments which is a payment which is processed within 10 seconds 24x7x365.
The CJE Squad Master is a new role within ING replacing the Product Owner Role. PSS works according to Agile principles in self-organizing teams. Together with other CJE’s you have an end-to-end responsibility for the development, and you have the main responsibility for the delivery and change. You will work with approx. 16 SEPA TECH squads. As Senior CJE Squad Master, you'll determine with your Services Change team of 7 CJE's what is being worked on within the various squads (in consultation with your Product Lead), responsible for meeting the Services KPI’s and decide what the key priorities are.

The overall SCT team of 25 FTE is allocated in the Netherlands, Romania and the Philippines. They work together in country overarching sub teams: Services Run, Services Change and Services Onboarding.
The Senior CJE 'Squad Master' guides the ‘Service Change’ team with seven other Squad Masters Globally. As a senior, you have a view on the strategic developments and translate this with your (Product/TECH/OPS) colleagues into an SCT roadmap for 1-3 years to support our ING countries. Hierarchically you report to the Product Lead SEPA Credit Transfer in the Netherlands. The details of the collaboration between ING Netherlands and ING Hubs Manilla are contractually defined.

Responsibilities

• Maximizing business value through ordering and prioritizing the product backlog features and stories.
• Actively involved in the creation of Epics, Features, User Stories and Tasks
• Build and maintain strong relations with important key stakeholders (TECH, OPS, Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Tax, Sales, etc.). 
• Solve impediments encountered in the development of the Product
• Active and timely Backlog management in collaboration with business and other IT stakeholders, with the ability to adapt quickly to impediments and challenges
• Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to security, resilience, performance, contractual, legal and compliance requirements and obligations.
• Be in control regarding Risk and Compliance
• Create a solid base with your development and operations team

Competences
You are proactive and have a natural drive to act and deliver results on time.

• Experience in Payments Services SEPA Credit Transfer Classic and - Instant Payments
• Experience in guiding on and offshore teams
• Excellent team player.
• Worked within ING before
• Take initiative, work accurately and in a structured and disciplined manner, and have patience and resilience to handle setbacks.
• Have a sharp eye for details, while not losing the overall picture.
• Experience in Agile environments in a corporate set-up
• You are highly self-organizing, and pragmatic, and always seek opportunities to improve your work.
• Excellent in English (Dutch is a pre).

How to succeed
We hire driven and ambitious people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

Rewards and benefits

We want to make sure that it’s possible for you to strike