Chief of Staff- Retail & Hospitality

About the CompanyFlow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.
Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.
About the RoleChief of Staff for Flow  Executive - operating at the intersection of retail & hospitality projects, design & constitution, and building operations.

Primary Functions & Responsibilities

• Contribute to the strategic direction and prioritization of the broader company goals.
• Operate as a key operations team member, assisting to manage and drive strategic and operational initiatives.
• Support the growing analytical needs of the business.
• Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
• Lead various high-priority strategic projects, ensuring cross-functional alignment and accountability, reporting results directly to the operations leadership team.
• Drive critical projects to ensure team alignment, clear accountability, and timely execution of high-quality deliverables.
• Projects may include furthering key cross-functional initiatives, researching new revenue opportunities, and strategic planning around business expansion and organizational growth.
• Translate high-level business priorities into clear and simple initiatives that achieve KPIs tied to company goals.
• Create tools and templates to take the administrative burden off the on-site teams and to better communicate strategies and performance to executive leadership.
• Partner with business leaders to provide data insights into business operations, financial performance, and staffing metrics.
• Identify bottlenecks in workflows/processes and construct/execute action plans to alleviate these pain points
• Review, design, and execute improvements to org structure
• Find knowledge and skills gaps and help address them
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
• Serve as liaison between staff, executives and leaders regarding company environment, employee well-being, project updates, proposals, and planning

Qualifications

• Bachelor’s degree or equivalent work experience required
• Prior experience as a multi-operation General Manager or Director within hospitality or an adjacent industry

Knowledge & Technical Skills

• Advanced analytics skills and excellent oral presentation skills required
• Exceptional ability to convey complex concepts, findings, and strategies in written form
• Experience with budget managementStrong project reporting skills, with a focus on interdepartmental communication
• The ability to bring hospitality values to all interactions and decisions both internally and externally

Benefits• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)• Paid time off and 13 paid holidays• 401(k) retirement plan• Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.