Field Technical Support Engineer (C-Arms and Fluoroscopy Systems)

Description

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in.  If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration. We are a Michigan-based company that buys, sells, and refurbishes medical imaging systems worldwide. We also stand by these products with replacement parts and field service. Right now, we are accepting application for the role of Field Technical Support Engineer, working in our Holt, Michigan Headquarters.

General Job Description

The Field Tech Support Engineer (C-Arm and Fluoroscopy Systems) is a role responsible for supporting escalated calls from our Field Service Engineering team.

Requirements

Responsibilities:

• Provide technical support and escalation management for assigned modality.
• Provide escalation support to the field to include analysis, onsite support, and customer communications.
• Drives compliance, profitability, and customer satisfaction for assigned modality.
• Support and drive the adoption of regional organization strategies.
• Support service, engineering, and the field organization in pricing, costing, and service delivery planning for assigned modality.

Cultural Fit:

Values of Growth, Integrity, Together, Honor. Make choices that contribute to the development and reinforcement of the core values.

Qualifications:

• Education:  Associate degree in technical field or equivalent military or field experience required.
• Experience: 5 years progressive responsibility and skill growth on assigned systems or equivalent required.

Skills Requirements:

• Advanced system knowledge of OEC C-Arms required,
• Knowledge of additional Fluoroscopy Systems such as O-Arms, R/F rooms, or Cath Labs desired.
• Multiple fluoroscopy System OEM's desired.
• Ability to give phone support, teach and mentor others, and a deep desire to grow and learn themselves.
• Willingness to explore related systems and build skill sets required.
• Excellent verbal and written communication skills.
• Confident working in cross-functional teams.
• Significant professional technical experience with for assigned modality.
• Willingness to travel up to 35% to provide escalated onsite support required.
• Experience using analytical tools such as Excel to develop reports.
• Solid understanding of service processes and their relations to other key sales and logistics processes and ability to drive the service business based on the supporting processes.
• Solid PC skills (MS Office, Word, PowerPoint, Excel and Outlook.
• Ability to learn about new software and hardware solutions.
• Understanding of and ability to troubleshoot DOS, windows, and Linux operations systems. 
• Understanding of medical application software. 
• Proficient PACS/DICOM troubleshooting skills.
• Proficient computer hardware troubleshooting skills, including hard drive cloning. 
• Willingness to go the distance on difficult troubleshooting over the phone and in person.
• Strong interpersonal skills, including managing difficult customer relationships and guiding all field service engineers.

Minimum Physical Expectations:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Sitting or standing for long periods of time
• Physical activity that requires keyboarding, typing and reading on a computer, sitting, phone work and filing.
• Talking on the telephone and in person.
• Physical activity that sometimes involves lifting over 75 lbs.

Environmental Expectations:

· Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.

· Physical activity that often requires exposure to machinery.

· Physical activity that sometimes requires exposure to hazardous materials.

Benefits and Perks

We live out our mission, People Matter, through the care and benefits we provide our team. 

Health, Vision, Dental & More: Competitive insurance coverage inclu