Administrative Assistant - Receptionist

Who We Are:

Since 1946, we’ve been providing compassionate treatment to support the behavioral, physical and emotional health of children and families, where the needs of each child are individually assessed and dynamic treatment plans are specifically designed to properly transition them from disruptive to permanent, stable environments. Our services include community-based services, residential treatment, and treatment foster care programs throughout our locations in central and northeast Ohio and West Virginia.

Working at The Village Network:

• The Village Network prides itself on a Culture of Care: Come be a part of the mission and a member of a team that has a passion for what they do and the people they serve.
• Excellent safety record and training program. The Village Network utilizes Collaborative Problem Solving along with The Neurosequential Model of Therapeutics to addresses the individual needs of youth and their families.
• Competitive salaries and great benefits including a 403(b) plan with both a 5% company contribution and 50% match of the first 7% after 1 year of service.
• 192 hours (YES 24 DAYS!) of PTO offered in the first year in addition to 6 paid holidays for fulltime employees with potential for PTO buy back for unused time.
• 12-year history of providing annual bonuses, as well as offering PTO Buybacks.
• Advancement Opportunities: The village network is a growing organization and we aim to promote from within.

Job Title:                                Administrative Assistant - Receptionist

Reports To:                            Regional Administrative Supervisor or Other

Direct Reports:                      None                                                                                                                           

Summary:

As a partner in building brighter futures for youth and their families, your role will be to assist with and facilitate administrative duties for your assigned program that align with The Village Network’s Mission, Vision & Values.

Essential Tasks, Duties, and Responsibilities:

• Provides front desk coverage to greet and check in visitors
• Oversees family visitation and facility calendar
• Monitors security cameras
• Answers and directs all incoming phone calls
• Completes data entry tasks as requested
• Oversees key access for fleet of vehicles
• Under the direction of Regional Administrative Supervisor, coordinates the completion of reference checks, completes requests for  company  equipment, and manages office supplies
• Coordinates office meetings, including reservation of facility space, preparation of space, and final clean up following meeting events
• Assists with external and internal company events, as requested
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Ability to use a computer; expertise in Word and Excel, with strong word processing speed; proficiency with other Microsoft Office products and Electronic Health Record (EHR). 
• Completion of high school diploma/GED required; coursework or training in secretarial skills or 2-3 years administrative assistant experience necessary.  Expertise in phone skills, typing, and multi-tasking.
• Excellent verbal and written communication skills; experience in phone communication and handling difficult individuals; willingness to work independently; ability to treat sensitive material with confidentiality.

Physical Demands:

• Occasionally move about inside the office to access file cabinets, office machi