Middle Office Specialist

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

Salary Range

The hourly rate for this position is $18.25/hr-$29.75/hr plus incentive bonus. The hourly rate indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

 

The Wealth Management Middle Office Specialist III plays an important role in delivering a smooth and seamless experience for our clients and front office teams. Acting as a key connection point between Front Office partners (Client Advisors, Account Administration Officers, Portfolio Managers, and Client Service Representatives) and Trust Operations, this position helps ensure day-to-day processes run efficiently and accurately.

 

In this role, you’ll support a variety of core functions, including opening and closing accounts, maintaining account records, and coordinating the resolution of service requests. You’ll also assist with vault-related activities and step in to support other Middle Office needs as they arise.

 

Success in this role comes from strong attention to detail, collaboration, and a willingness to jump in where needed. You’ll work closely with a supportive team that values cross-training and teamwork to ensure consistent, reliable service for our clients and partners.

Key Accountabilities

Account Administration (Openings & Closures)

• Open and close Wealth Management accounts accurately and within established timeframes
• Verify required documentation and ensure completeness for each account type prior to processing
• Enter and validate account data within the trust accounting system and release accounts once complete
• Route new account requests to appropriate review or approval committees as required
• Ensure all assets are distributed, transactions are complete, and final statements are issued prior to account closure

Middle Office Support & Service Requests

• Monitor and respond to support requests submitted by associates through the designated service system (e.g., Get Support)
• Coordinate, track, and ensure timely and accurate resolution of service inquiries
• Perform account file maintenance and updates as needed
• Route requests to appropriate partners within Wealth Management when additional action is required

Vault Administration

• Process vault-related requests, including adding and removing assets from custody
• Maintain accurate records and documentation related to vault transactions
• Coordinate with internal partners to ensure proper handling and tracking of physical assets
• Route complex or specialized requests to appropriate parties as needed

Team Support & Collaboration

• Partner closely with team members to provide backup coverage across all Middle Office functions
• Identify process improvement opportunities and escalate issues when necessary
• Contribute to a collaborative team environment focused on service excellence and continuous improvement 

Key Competencies for Position

• Planning & Organization – Ability to manage multiple priorities in a fast-paced environment with defined deadlines
• Attention to Detail – Strong focus on accurac