Customer Account Analyst, Operations & Process Improvement (Onsite)

Date Posted:

2025-05-22

Country:

United States of America

Location:

PW116: Muskegon, MI 4905 Stariha Drive, Muskegon, MI, 49441 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do

The Customer Experience Team at Pratt & Whitney Component Solutions Parts Distribution Center (Muskegon, MI) is looking for a dedicated specialist to support essential contracts for global parts distribution. In this role, you'll get to analyze our processes and lead projects aimed at boosting the overall efficiency of our team. You'll also collaborate with different departments to ensure we meet our high standards for parts availability and contract compliance. Plus, you'll support a small number of accounts, giving you valuable insight into our sales and customer support process. 

Key Responsibilities:

• Sales Assignments & Logistical Support:

  • Oversee logistics activities from a sale, inventory, operational, and tariff-related perspective.

  • Lead projects to improve sales operations and customer satisfaction.

  • Work with logistics for efficient supply chain operations.

  • Collaborate with the supply management team to streamline logistics.

• Process Improvement:

  • Analyze and improve current sales processes.

  • Monitor process performance and recommend enhancements using CORE.

• Contract Compliance Oversight:

  • Ensure sales operations comply with contractual and regulatory requirements.

  • Monitor compliance and address discrepancies promptly.

  • Liaise with legal and compliance teams on relevant regulations.

• Expectations of the role:

  • Contribute to operational excellence and strategic management, gaining comprehensive business experience.

• Travel Requirements:

  • Up to 10% of domestic and international travel.

Qualifications You Must Have

• Advanced degree and 3+ years of experience in Supply Chain, Sales, Contracts, Logistics or Project Management; OR Bachelor’s degree and 3+ years relevant industry experience.

Qualifications We Prefer:

• Degree in STEM field; Supply Chain or Business preferred.

• Understanding of import/export regulations (EAR, FTA, ITA), tariffs and tax implications

• Experience with SAP, Microsoft Power BI, Excel and Data Analytics tools

• Project management experience and ability to prioritize work in a fast-paced environment

• Strong business acumen with ability to analyze problems, assess options and propose solutions.

• Strong knowledge of process improvement tools and methodologies (CORE, ACE, SixSigma, Lean, Six Sigma, etc.).

• Ability to work and effectively communicate across the organization, as well as suppliers and customers

What is my Role Type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

• This role is: Onsite

Employees who are working in Onsite roles will work primari