Manager Sr.-Operations

Essential Job Functions 

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern 

• Adheres to and is a champion of TEAM’s Core Values 

• Continually develops, tracks and reports back on upcoming project opportunities to executive leadership; owns all project development and brings in the proper resources as needed to win the work 

• Develops key account plans for specific customers or customer networks (i.e.  key accounts business plans) and drives implementation through cross-departmental collaboration, establishing critical customer relationships at the corporate level rather than at the field level 

• Builds strong relationships with field management and executive leadership to achieve the following:   

• Provide maintenance and accountability 

• Support operational direction related to utilization 

• Appropriately share lessons learnings 

• Develop specific pricing responses to varying work (turnarounds and projects, T&M, embedded personnel, etc.) and different seasonal impacts 

• Supports and manages billable operations, including scheduling 

• Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions 

• Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required 

• Ensures all vendors have been properly vetted and classified as approved suppliers 

• Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries) 

• Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work 

• Coordinates material and equipment purchases/orders to meet customer requirements 

• Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc. 

• Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans 

• Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required 

• Evaluates crew mix to achieve maximum profitability 

• Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis 

• Manages District fleet and fuel expenditures 

• Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered 

• Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts) 

• Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner 

• Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process