Quality Assurance Manager

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Quality Assurance Manager oversees assigned laboratories to ensure compliance with company policies and procedures, implementation of a robust and effective Quality System, and employment of continuous improvement activities.  This includes identifying or developing quality management tools, assessing risks and leading root cause investigations, evaluating company-wide trends for weaknesses and opportunities to advance the company’s leadership position in the environmental industry, and training quality staff in the implementation of Quality Systems, techniques, and tools.

Quality Assurance Manager responsibilities include, but are not limited to, the following:

• Ensure adherence to highest quality and efficiency standards in laboratory operations
• Lead team, schedule, and train employees; ensure coverage and performance; foster morale and teamwork
• Lead interventions in laboratories with inadequate Quality Systems or management
• Review assigned laboratories’ monthly reports to stay current with laboratory issues and achievements
• Review audit responses for assigned laboratories as needed
• Compile Quality System metrics to monitor the status and performance of assigned laboratories
• Monitor laboratory certification activities to ensure no major losses of certifications
• Investigate issues raised by clients, QA, sales, and other departments to find root cause, implement corrective action, and document proper response
• Perform internal investigations of suspected data integrity related and/or ethics violation issues
• Provide review and comments on state, client, TNI, and federal agency programs and requirements
• Monitor regulatory and accreditation activities for business opportunities and threats
• Research Quality Systems information and stay abreast of new practices to maintain knowledge and provide guidance
• Participate in environmental industry committees or organizations to contribute to industry-wide initiatives that can impact the company
• Identify and/or develop model Quality System tools, policies, and procedures, and make these available for adoption within the laboratories
• Develop and participate in the Quality Management Training for new and prospective quality management staff
• Coordinate quality assurance and technical training courses, as applicable
• Assist Laboratory Directors/BUMAs in QA personnel decisions including: staffing, hiring, evaluations, and disciplinary actions as requested
• Attend meetings to stay current with industry trends and QA programs
• Participate in the Laboratory Information Management System (LIMS) oversight and standardization
• Assist with internal Quality Systems Audits as needed

Qualifications

The ideal candidate would possess the following skills and knowledge:

• Strong leadership, initiative, and teambuilding skills
• Knowledge of environmental laboratory accreditation requirements
• Quality Assurance and Quality Control principles
• Statistics and the fundamental application in an environmental laboratory
• Root cause analysis and corrective action principles
• Change management techniques and group dynamics
• Knowledge of environmental chemistry, regulatory methods and accreditation requirements, and instrumental techniques
• Experience with laboratory operations
• Strong analytical, logical, and negotiating skills
• Strong interpersonal skills and leadership abilities
• Ability to handle multiple priorities
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) skills and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company poli