Parking Customer Service Staff

Description

UPP Global is a growing full-service parking management company with expertise in all verticals of parking. We are active in 9 states along the Eastern Seaboard with over 300 locations and counting! 

Position Key Highlights:

• Part time 
• 8am-4pm Friday, 8am-4pm  Saturday, 10am-8pm Sunday
• Base pay is $17.50 per hour
• These are outdoor positions with appropriate weather gear provided. We work in rain or shine!

DUTIES AND RESPONSIBILITIES:

• Greet and welcome guests in an attentive, at-your-service readiness.
• Maintain a pleasant, friendly, and professional demeanor with all guests, parkers, co-workers, and clients
• Explain parking rates and retrieval procedures to guests and parkers
• Effectively present information in one-on-one and small group situations to guests, parkers, co-workers, and clients
• Assist with questions about the parking lot/garage, related event which they are attending, and local area as needed
• Maintain cleanliness by picking up trash, cleaning signage, and other general lot maintenance
• Responsible for knowing posted signage and operating/explaining use of a payment kiosk. Knowing about the fluctuating parking rates as determined by UPP's dynamic pricing model that maximizes revenue without loss of each property's demand for parking service.
• Resolve customer complaints independently or with the aid of a supervisor
• Perform other duties as assigned

Requirements

POSITION KNOWLEDGE, SKILLS AND ABILITIES (REQUIREMENTS):

NOTE: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be comfortable sitting, standing, walking, running, driving and being active for most of the shift
• Ability to lift, push, and pull at least 50 pounds
• Must have a good work ethic and be a team player
• Must maintain a groomed, professional appearance
• Although not required a current drivers’ license with at least one year of driving experience preferred
• Must be willing to undergo a criminal background check and motor vehicle report (MVR) check if offered a role with duties of driving.

BENEFITS: Both part & full-time employees accrue paid time off beginning on their first shift. In addition, employees working 30 hrs. or more each week are eligible for our full benefits package including:

• Medical, Dental, Vision
• Health Savings & Flexible Spending Account
• Company paid life, AD&D, STD & LTD insurance
• Paid Time Off
• Holiday pay
• Retirement savings with company match up to 6%
• Employee Assistance Program
• Gym Reimbursement
• On-Demand Pay - Flexible payment option that gives you access to money from earned wages in advance of your next paycheck!

UPP Global is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran or disability status, or any other status protected under federal, state, or local law. (EEO/MFDV)